Customer Service Travel Consultant
Resume:
SKILLS
I am a friendly, committed and
determined hardworking person; I
maintain good discipline at work and
pay attention to detail. I always
maintain a good relationship with my
colleagues, pupils and clients. I'm
flexible, quick to pick up new skills
and eager to learn from others. I also
have lots of ideas and enthusiasm. I'm
keen to work for an organization with
a great reputation and high profile like
yours. I have leadership skills,
computer skills, communication skills,
I function very well under pressure and
able to work effectively within a team
and independently. Client’s complaints
and queries are my first priority and I
deliver excellent customer service to
them. I also have an ability to
negotiate skillfully at any given
situation.
REFERENCE
Hailey Nicholas - Flightsite (PTY) LTD
Technologies Support Manager
******.********@*********.**.**
Bennetina Lewis - Travel Innovation
Group
Snr Flight Support Executive
*****.***********@*****.***
BONGA EMMANUEL BUNU
3B Suid Street, Belrail, Bellville, 7530
069******* **************@*****.***
OBJECTIVE
I am looking for a challenging job with a rapidly growing organization that can provide me with a range of goals and job objectives within a contemporary and economical business setting.
EXPERIENCE
Travel Innovation Group
11 July 2022 -
Flights Specialist / Travel Consultant
Making online flights bookings on the website and flight changes on Amadeus booking system.
Assisting customers with enquiries and complaints. First call resolution.
Email, Zendesk, Sales force and Slack Handling.
Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
Actively listened to customers' requests, confirming full understanding before addressing concerns
EGENCIA
January 2022 - June 2022
TRAVEL CONSULTANT
Making online flights, cars, trains and hotel reservations for corporate clients on the website and Amadeus booking system. Assisting customers with enquiries and complaints. First call resolution, email and Sales force handling.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Quoting flight changes before reissuing.
MindPearl (PTY) LTD / QANTAS AIRLINES
January 2021 - December 2021
Travel Consultant / Customer Service
Making online flight reservations for Qantas and Jetstar Airlines on Amadeus booking system.
Assisting customers with enquiries and complaints. Ensure That the Client Has Been Informed Of The Conditions Of Travel Before Payment Is Accepted.
Gained in-depth understanding of company products, systems and policies to give customers expert support.
Answered constant flow of customer calls with minimal wait. FLIGHTSITE
December 2017 - December 2020
TECHNOLOGIES SUPPORT CONSULTANT
Internal Operating Systems. – Amadeus Booking system, Bus, Payment System and Quality Assurance.
Daily Website Testing Based on Test Cases.
Daily Error Logging and Tracking Report on Progress. Assist Clients and Consultants Telephonically or Via Email and live chat With Website Queries.
Acknowledge All Online Support Queries Within One Hour. Retention of Online Failed Booking Attempts, Assist Clients Telephonically and give client System Feedback. Ensure That the Client Has Been Informed Of The Conditions Of Travel In Writing Before Payment Is Accepted.
Create And Update Client's Booking File Including Client's Details And Full Details Of Fare Quoted And Service Offered.
Identified issues, analyzed information and provided solutions to problems.
Actively listened to customers' requests, confirming full understanding before addressing concern.
COMAIR LIMITED / WNS GLOBAL SERVICES
AUGUST 2016 - NOVEMBER 2017
LEAD ASSOCIATE / 2ND IN COMMAND
Making online flight reservations for Kulula.com and British Airways on Sabre reservation system.
Assisting customers with enquiries and complaints. Giving customers more information on Kulula.com product Collected, arranged and input information into database
system.
Assist call center stuff with escalations and complaints. LANGEBERG MUNICIPALITY
MARCH 2015 - MARCH 2016
CREDIT CONTROL CLERK INTERN
Applying credit control and indigent policy.
Writing and issuing of reminders.
Arranging payments on outstanding accounts.
Handling of enquiries and complaints.
Doing of reversals, filling and Monthly reports.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Used critical thinking to break down problems, evaluate solutions and make decisions.
EDUCATION
MSC BUSINESS COLLEGE
2013
National Diploma in Travel and Toursim
ASHTON HIGH SCHOOL
2008
MATRIC
PROJECTS
Travelport
Underwent a course on Galileo First Class and Online Computer Bases Training Programme by Travelport
Cathsseta, certificate of qualification
Cathsseta, certificate of qualification achievement in National Diploma of Retail Travel.
COMAIR ACADEMY
Completed Kulula.com Sabre Reservations and Ticketing Comair Limited
AMADEUS
Completed Amadeus GDS Course.
Contact this candidate