Customer Service Supply Chain
Resume:
Nitin Vijayan
Mobile: +918*********
E-mail - *****.***********@*****.***
Passport number : N7703721
CANADA WX-1 WORKER VISA E733110426
U.S.A C1/D VISA {Expired}
CURRENTLY RESIDING IN INDIA
Starting a Contract with MSC Cruises as a Bartender from March 25/2023.
Nitin Vijayan
Dear Hiring Manager,
Having previously worked and achieved in Customer Service Industry, Restaurant and Bar as a Bartender role, I believe my Experience and knowledge would be of great benefit to your team. I have a positive and caring nature and have a track record of high achievement.
I have applied for this position as I am looking for new and fresh challenges and having researched the position extensively, I believe I can make a positive input to your organization.
I enjoy working in a team environment and look forward to the opportunity of working with new, ambitious and experienced people from whom I can learn.
I would like to express my genuine interest in working with an esteemed organization where skills and knowledge gained through experience could be utilized and developed. I have enclosed herewith my profile as a first step in exploring the probabilities of my affiliation with your organization.
Summary of my professional qualifications are listed below:
●Diploma in Hospitality management, India.
●Diploma holder in Purchasing & Supply Chain Management, UAE.
●10+ years of proven work experience in Hospitality Industry.
●Strong client relationship management competency and close coordination with cross-functional team to ensure smooth operations.
●Gained excellent track record of customer retention through top quality work performance and high standard customer service.
●Drive, energy, vision and implementation skills to make a positive difference to your organization.
I would very much welcome the opportunity of a personal appointment at your convenient time to explore how my skills and abilities could best meet your needs. I can join new assignment immediately.
Thank you for your consideration. Looking forward to a positive response!
Sincerely,
Nitin Vijayan
Mobile: 91-885*******
*-*********.***********@*****.***
Nitin Vijayan
Mobile: +918********* E-mail *****.***********@*****.***
Passport number : N7703721
CANADA WX-1 WORKER VISA E733110426
U.S.A C1/D VISA {Expired}
CURRENTLY RESIDING IN INDIA
Executive Summary
Dynamic and result-oriented professional with 10+ years of proven work experience within Hospitality Industry in UAE and India. Competencies in stock organization, inventory control, cash management, client relations and customer service with ability to carry out multiple tasks simultaneously, set priorities and perform efficiently under pressure. Successfully contributed in business growth through solutions oriented approach and by fostering professionalism. Efficient team player with excellent analytical, problem solving, organization, coordination, time management, communication and interpersonal skills.
Strengths
●Worked for Royal Caribbean Cruises as a bartender for 4years(2016-2020).
●7+ years rich Gulf experience
●Diploma in Hospitality Management {3years}
Diploma in Purchasing & Supply Chain Management
• Strong Analysis & Solutions Implementation
●Superb Customer Service Ability
• Adherence to Set Policies & Standards
●People Management & Team Building Skills
●Strong Commitment to Service Excellence
●Vibrant, Enthusiastic, Highly motivated
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●
Qualifications
Diploma in Hotel Management & Catering
Institute of Technology and Management, India
Diploma in Purchasing & Supply Chain Management
Dubai U.A.E
I.E.L.T.S Certificate with 6.5 level.
Achievements
Successfully achieved performance parameters as well as organizational goals and objectives.
Carried out consistent career growth by using knowledge gained from previous experiences and by upholding dedication and commitment in work profile.
Contribute to establishment and development of organization’s goodwill/reputation.
Awarded Certification of Recognition with gold medal from Lobster Ink for being the top performer for overall F&B Division in the month of February 2015 from Voda Bar.
Awarded as Colleague of the month for the month of June 2011, Nominated as Colleague of the month for the month of Aug 2012 at Jumeirah Zabeel Saray.
Awarded Certificate of Appreaciation for contributing in making the Indian Restaurant AMALA the No.1 Restaurant on Trip Advisor.
.
Nitin Vijayan
Proven Job Role
Working as a Bartender for MSC Cruises since 25march 2023.
Worked as a Bartender FOR FOOD AND BEVERAGE DEPARTMENT for CELEBRITY CRUICES since April 2016 till March 2020 ki in
Mix drinks, cocktails and bar beverages as ordered and in compliance with company standards.
•Fill orders placed by bar waiters/waitresses in a prompt and efficient manner.
•Maintain clean and orderly lounges/bars.
•Responsible for beverage costs and stock in assigned area.
•Conduct end of cruise inventories, checking par levels with the Assistant Bar Manager. Conduct spot checks throughout all bars at any given time.
•Prepare requisitions for supplies based on set par level, using the empty-for-full replacement system.
•Prepare requisitions for supplies based on set par level, using the empty-for-full replacement system.
•Ensure proper rotation of stock (First In – First Out).
•Ensure that the bar has a copy of the daily Cruise News.
•Know the daily specials and special promotions.
•Know menu for assigned bar, and explain and suggest drinks to guests.
•Provide personalized service, remembering guest names and preferences.
•Adhere to the drinking age policy for vessel.
•Transport stock to various bars when necessary.
•Assist in the Stores during loading.
•Attend weekly bar staff meetings and training sessions, as required.
•Work at special parties and private functions.
•Conduct general cleaning and maintenance according to USPH standards.
•Handle all ship equipment with care and reports any faulty/broken equipment.
•Assist management with coaching and introduction of new personnel.
Bartender, Jumeirah Zabeel Saray, VODA BAR -Japanese Bar, Cigar Bar,Amala Indian Restaurant, UAE
Extensive knowledge of all the cigars according to flavor rankings and country wise.
Extensive knowledge of all the classic cocktails and upcoming new recipes.
Feb 2011-MARCH2016
●Dealing with customer needs on bar and floor, and making sure that their needs are fulfilled.
●To be fully conversant with monthly/daily sales performance and assist the Manager to ensure maximum results for the business is achieved.
●Ensure the department is prepared and organized to meet all business requirements, with particular attention to food and beverage stock control.
●To aid in the development of positive, motivated, dynamic team through effective man management and leadership style.
●Evaluate guest feedback obtained, both internally and externally, taking relevant action on feedback points received.
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Bartender, Grandeur Hotel Al Barsha / Spiral Sports Bar, UAE
Jan 2009 – Jan 2011
●Mixed and served wide selection of drinks and cocktails as per consumer needs.
●Managed cash transactions; properly collected cash or tabs whilst given responsible for cash and receipt inventory.
●Organized excellent bar operation of the bar and recorded time worked.
Bartender, Grand Hyatt, M Grill / Martini Bar, India
Jan 2007 – Jan 2009
●Delivered quality service to hotel guest as well as general public visiting hotel’s bar and restaurant.
●Managed bar for Sunday "Grey Goose vodka" Brunches with unlimited martinis and drinks.
●Responsible for opening and closing duty of the bar including store requisitions.
Trainings
●Lobster Ink training for Food and Wines.
●Bartending Course, Cocktails & Dreams, India
●Champagne Training, G.H. MUMM
●Beer Training, Budweiser, CHIVAS Training
●Rum & Vodka Training, Absolut and Havana Club
●Advanced Level of Food & Hygiene Training
IT Proficiency
Versed in MS Office Suite, E-mail & Internet applications
Personal Details
Nationality
:
Indian
Date of Birth
:
12th January 1986
Marital Status
:
Single
Visa Status
:
Employment Visa
Languages
:
English & Hindi
Reference
Will furnish promptly upon request.
Contact this candidate