Customer Support It Specialist

Skills

Patient, detail oriented and fast learner. Excellent communication skills and self-driven problem solving. Proficient in Microsoft and Apple products.

Fluent in English, Arabic, and French.

Public Trust Position Clearance obtained in April 2020.

Experience

May 1999 – Present

Self/Freelance

Kings Park, NY

IT Specialist

Answering inquiries related to software and hardware issues including MS and Apple products.

Setting and repairing networks and operating systems with peripheral configuration.

Repairing various types of smart devices including Apple and Samsung products.

Aug. 2019 – Present CyraCom International Inc. Flushing, NY

Interpreter (English-Arabic)

Over the phone and video remote consecutive interpretation in various fields including but not limited to: USCIS, Medical, Financial, and Legal.

Participating in training interpreter candidates.

Jan. 2017 – Oct 2018 Dish Network Flushing, NY

International Customer Experience Representative – ENGLISH/ARABIC

Assisting customers in troubleshooting and resolving TV programming issues and Dish equipment malfunction.

Setting up accounts for existing and new customers based on the individual needs.

Assisting customers in billing and various account related concerns.

Resolving and reporting escalated clients’ matters according to the company’s guidelines and in coordination with the appropriate departments.

Mar. 2001 – Jan. 2017 SHIMC Corp Kings Park, NY

Ordering and Inventory Clerk

Providing customer service by assisting and responding to customer inquiries and complaints.

Training and assigning employees’ specific duties and maintaining employees work schedule.

Examining and assessing condition of products purchased for resale or received for storage.

Setting up datasheets and macros using MS-Excel to facilitate the daily reports’ issuance.

Sept. 1995 – Mar. 1999

Alghanim Industries

Shuwaikh, Kuwait

Senior Ordering Supervisor

Assisting in the management of the automotive ordering department. Preparing and presenting the s Inventory/Sales vs Order forecast on a weekly basis using MS-Excel and Power Point.

Establishing in-house databases allowing data analysis automation,nd order placement and tracking.

Setting up and merging the new network platform with the company’s import-inventory modules, in addition to monitoring and data merging of the GM Dealer Communication System with the company’s platform.

Education

Sep. 1991 – Apr. 1995

Western Michigan University

Kalamazoo, MI

Bachelor of Science

Major: Computer Science

Minor: Mathematics

December 1999 Berkeley College New York, NY

Completed the Microsoft Network Engineer certification course.

Awards, Certificates

2020 Public Trust Position Clearance.

2000 MCP (Microsoft Certified Professional).

GM-1997 Award for High Quality Performance awarded by GM-Middle East Operations in May 1998.

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