Customer Service Information Technology

HULDAH DODOO

P.O.BOX.**** KUMASI Tel: +*** (0-544****** Email: *************@*****.***

OBJECTIVE

A dedicated and highly organized professional with expertise in administrative support, customer service, and financial operations. Adept at managing multiple tasks while ensuring efficiency and attention to detail. Seeking to leverage my skills and experience in a dynamic organization to drive operational excellence and customer satisfaction.

EDUCATION

Christ Apostolic University College B.Sc. in Accounting & Information Technology

2020 – 2022

Christ Apostolic University College Professional Diploma in Computerized Accounting

2019 – 2020

Christ Apostolic University College Diploma in Computerized Accounting

2017 – 2019

Saint Louis Senior High School W.A.S.S.C.E

2014 – 2017

Crown Prince Academy B.E.C.E

2012 – 2014

WORK EXPERIENCE

Discovery Educational and Travel Consult Administrator

2023 – Present

- Assisted customers in accurately filling out travel documents and forms, ensuring compliance with regulatory standards.

- Managed banking transactions and performed follow-up calls to ensure timely customer communication and service satisfaction.

- Scheduled and coordinated client appointments, resulting in a 20% improvement in client service efficiency.

- Took minutes during meetings, ensuring all action points were clearly documented and followed up on.

- Demonstrated strong proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, to enhance office productivity.

Bunso Cocoa College (COCOBOD) Accounts Secretary

2022 – Present

- Provided administrative and accounting support to the finance team, assisting with data entry and account reconciliation.

- Maintained accurate financial records, streamlining report generation for auditors.

- Improved document organization processes, resulting in a 15% reduction in document retrieval time for financial audits.

State Insurance Company (SIC) Assistant General Accidents Officer

August – October 2019

- Facilitated the creation and renewal of insurance policies for clients, ensuring accurate processing and adherence to company standards.

- Provided exceptional customer service by educating clients on various insurance products, increasing customer satisfaction by 25%.

- Assisted in processing claims and maintaining records for accident reports, contributing to a smoother claims handling process.

Ahantaman Rural Bank Customer Service Agent

August – October 2018

- Assisted customers in conducting financial transactions, ensuring a smooth and efficient service experience.

- Promoted banking services and financial literacy to clients, contributing to a 10% increase in customer account openings.

- Collaborated with branch management to improve customer service protocols, resulting in improved customer retention.

SKILLS

• Proficient in Microsoft Word, Excel, PowerPoint, and Sage Software.

• Excellent communication and interpersonal skills with a strong ability to manage client relationships.

• Exceptional organizational skills with the ability to multitask and manage time efficiently.

• Adept at managing financial data and working under pressure to meet deadlines.

KEY ACHIEVEMENTS

- Improved customer satisfaction by 20% at Discovery Educational and Travel Consult through effective client communication and follow-up.

- Successfully reduced financial document retrieval time by 15% at Bunso Cocoa College, enhancing overall audit processes.

- Led initiatives to improve client service protocols at Ahantaman Rural Bank, resulting in a 10% increase in customer retention.

REFERENCES

Available upon request.

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