Customer Service Technical Support

Nonhlanhla Mabuza

*** ********** ******, *********, ***** Africa

Email: ******************@*****.*** Phone: 079-***-**** LinkedIn: www.linkedin.com/in/nonhlanhla-mabuza-02748b1ab Professional Summary

Highly organized and dependable Administrative Professional with proven experience in managing multiple priorities and providing exceptional support to teams and customers. Skilled in data management, communication, and process optimization with strong analytical and problem-solving abilities. Adept at using advanced Microsoft Office Suite tools, billing systems, and customer service platforms to enhance operational efficiency. Committed to delivering high-quality results and contributing to organizational success. Skills

● Administrative Support: Data Capturing, Billing, Office Organization

● Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), Advanced Excel

● Customer Service: Issue Resolution, Technical Support, Product Implementation

● Analytical Skills: Risk Assessment, Problem Solving, Process Evaluation

● Communication: Interpersonal Dynamics, Presentation, Customer Retention

● Project Management: Planning, Organizing, Multitasking, Time Management

● Behavioral Traits: Adaptability, Attention to Detail, Emotional Intelligence, Resilience Professional Experience

Digital Solutions Group

Customer Service Representative July 2022 – Present

● Managed incoming calls and communications to address customer inquiries and issues efficiently.

● Organized and maintained office common areas, ensuring a professional work environment.

● Captured billing and data for Web Africa clients, ensuring accuracy and timeliness.

● Provided remote troubleshooting support for DSTV-related queries, resolving technical issues promptly.

● Delivered technical support and customer service to retain and support customers effectively.

● Implemented product activations and provided guidance to enhance customer satisfaction. Aaron Moeti Adult School

Exam Invigilator 2020 – 2021

● Prepared and communicated exam rules and regulations to students.

● Monitored assessments to maintain the integrity of the examination process.

● Handled irregularities efficiently, ensuring compliance with established guidelines.

● Assisted students during exams and provided a secure and supportive environment. Education

Tshwane university of Technology 2022

National Diploma In Administrative Management

Katlehong Technical Secondary School 2017

Grade passed: 12 (matric)

Certifications and Achievements

● Proficient in Advanced Microsoft Excel for data analysis and reporting.

● Recognized for maintaining high levels of accuracy in data capturing and billing.

● Successfully implemented organizational processes to improve office efficiency. Technical Competencies

● Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access)

● Billing Systems and Data Capturing

● Customer Support Management Tools

● Risk Assessment and Compliance Monitoring

Key Strengths

● Strong organizational skills with the ability to manage multiple tasks simultaneously.

● Excellent interpersonal and communication skills for effective team collaboration.

● Proactive approach to problem-solving and process improvement.

● Resilient and adaptable to dynamic work environments. Reference:

● Digital Solutions Group( Team Leader)

Nothando Sangweni

Contact number: 065-***-****

Anele Mgwetyana

Contact number: 082-***-****/ 065-***-****

● Aaron Moeti Adult School(Chief invigilator)

Mr Sibiya

Contact number: 067-***-****

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