Production Control Analyst/ Mainframe Computer 1
Resume:
Michael W. Bryant
Charlotte, NC *8206
E-mail: **************@*******.***
Skills Set: Z/OS 390 Command Center, MVS, JES2, CICS, DB2, JCL, TSO/ISPF, SDSF, VTAM, CA-1, CA-7, CA-11, CA-Workload Automation ESP, Zeke, Omega-Mon, Main-View, Sys-View, Splunk, CA Wiley-Interscope, Remote Desktop, Web Logic, V-Center Service Now, Remedy/Picasso, MS Office Suite, and exposure to Windows 2008/ 2012, and UNIX systems.
Summary: Analyst possesses significant I/T experience in a variety of diverse environments. Experience includes over 20 years Production Support, and Data Center Operations experience. Monitored the health of the infrastructure via systems consoles, and various monitoring tools. Responds to console messages and alerts. Escalates issues as necessary. Knowledge of printers, tapes and DASD. Experienced with the ITIL process, Incident Management, and triage.
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07-23 – Present Pomeroy Systems – Kyndryl – BNSF
Production Support – Mainframe Computer Operations
Duties include monitoring multiple mainframe LPARS. Monitors CICS, DB2, and IMS online processing. Responds to and escalates CICS and DB2 issues as necessary. Starts and stops IMS transactions as needed. Monitors batch processing via CA-7 and IOF across multiple LPARS. Facilitates restarts for batch failures. Escalates Batch failures as necessary. Participates in triage calls as necessary. Performs system IPL as scheduled.
03-23 – 07-23 Lance-Soft- Administrative Office of the Court, Raleigh, NC
Z/OS 390 Computer Operator
Duties included monitoring the health of mainframe system and CICS regions. Monitors batch processing via CA-ESP and SDSF. Monitored critical infrastructure which includes Liebert cooling units, power distribution units. Monitors tape processing including scratch and available tape volume counts.
08-22 - 10/22 Pyramid Consulting – Blue Cross And Blue Shield of South Carolina, Columbia, SC
Systems Support Analyst/ Mainframe Administrator
Duties included monitoring critical batch processing executing on A Z/OS 390 executing on multiple LPARS. Monitored Splunk and Sys-View. Monitored various dashboards for CICS utilization, claims processing status and overall system health. Monitored MQ Series queues to ensure that transactions we processing. Monitored group, mailbox to address client requests. Stripped claimed as requested. Transferred data to and from production environments as requested. Transitioned applications from test to Q/A to production environments. Monitored trouble ticket queue for service request and abends
11-20 to 4-22 I-Tech Solutions – Cigna Corporation, Windsor, Connecticut
Workload Management Team/ Enterprise Operations Command Center
Primary duties included Monitoring Batch processing via ESP and IWS as part of a globally dispersed team. Utilized Z0S/390 Mainframes in a parallel Sys-Plex environment. Addressed critical abends using X-Matters and Service Now. Responded to overdue jobs via Email. Performed a high volume of ad-hoc request generated from Service Now. Engaged next level support as needed support via telephone, Skype, and WebEx. Monitored AS/400 for abends and responded to system generated messages using Robot Network. Monitored various dashboards including Tivoli Enterprise Portal and in-house for infrastructure health and monitoring.
03-20 to 07-20 NLBS – Cognizant – Con-Edison – NY, NY
Mainframe System Administrator
Duties included monitoring multiple Z/OS mainframe systems in a Sys-Plex environment and mainframe batch processing software via MVS, SDSF, and CA-ESP. Completed numerous ad-hoc batch processing requests. Performed tape management and offsite vaulting duties daily. Responded to various alerts and system messages. Monitored and tracked daily file transmissions to ensure deliver and accuracy. Performed balancing for daily billing report,
07-17 to 08-18 N-Tier Solutions – BB&T, Winston-Salem, NC,
Production Control Analyst/ Technical Command Center
Responsibilities included but were not limited to monitoring complex interdependent batch applications across multiple mainframes in a parallel Sys-Plex environment, UNIX, and Windows systems using CA-Workload Automation M-Series. Analyst responded to abends and batch schedule delays. Monitored applications including CICS, and DB2 regions via Tivoli/Omega-Mon console. Addressed hung transactions and hung threads under the supervision of systems programmers. Used Service-Now to document and track issues to resolution. Performed triage and Incident Management via WebEx and internal bridge lines. Interacted with external vendors to resolve issues related to file delivery and debit and credit card trans-actions
10-14 to 04-17 HCL America – TIAA, Cary, NC
Operational Command Center -Tier 1 Lead
Duties include monitoring; High Availability Web Center, server monitoring, network monitoring and mainframe monitoring using Tivoli, Splunk, OpNet/Riverbed, Spectrum and mainframe system consoles. Starts and stops CICS regions on request. Responds to Alerts and events on distributed systems, mainframe and high availability web center. Monitored and manipulated the mainframe via MVS and JES2 commands. Monitored batch processing and facilitates restarts via AutoSys, and CA-7 schedulers. Responded to Service Now tickets, task, and changes as necessary. Acted to resolve or escalate issues as necessary. Manages bridge calls for triaging web and online services as necessary. Provided technical mentoring and guidance to junior teammates.
03-13 to 08-14 SVAM International, – NYC- DEP- OIT, Great Neck NY
Production Control Analyst/ Change Management
Used CA-Workload Automation D-Series to execute Daily Cash Post process and nightly billing process on the mainframe. Monitors the health of Mainframe LPAR via SDSF, JES2 and MVS commands. Executed ad-hoc scheduling as requested across Mainframe and distributed platforms. Performed manual Q/A across Production and Q/An environments. Implemented D-Series schedule builds. Addressed production issues via interaction with internal and external entities to address and resolve production issues. reviews, approves, and tracks changes from initiation to post implementation follow up status. Utilized VM-Ware was to monitor and manage virtual machines.
02-05 to 03-13 Modis Professional Service, Duke Energy Corporation, Charlotte, NC
Production Control Analyst/ Data Center Operations
Monitored Enterprise-wide production batch processing using CA-7, Zeke, CA Workload Automation - D Series Schedulers, MVS and JES2 commands. Monitored three concurrent Customer Billing cycles on multiple systems in a ZOS/390 mainframe Sys-Plex environment. Supported batch processing across Mainframe, Windows, PeopleSoft, Informatica, and UNIX platforms via D-Series scheduler, Zeke and CA-7. Acted as first level support for issues with mainframe performance and alerts. Acted as level 2 support to resolve abends, ad-hoc scheduling requests, and mainframe system issues. Performed JCL modifications and job restarts via CA-11, Zeke restart facility, and ESP/D Series console. Ensured critical processes completed in accordance with SLA times. Documented and escalated production issues via Picasso tickets.
Education:
01/11 - 06/11 Gaston College - Gastonia, NC
Successfully completed Database I, II, Networking, and I/T Security coursework.
10/85 - 10/89 Central Piedmont Community College - Charlotte, NC
Computer Operations / 3.5 GPA
Successfully completed Computer Operations I-IV, JCL, and Business courses.
On going Computer Based Training:
Computer Operations I-III: JES2; VTAM; NETVIEW; ISPF/PDF; CA-7; CA-Scheduler; Remedy; Lotus Notes; Data Communications; and Chameleon Change Management; Remedy; Remedy Real Time Problem Alerting, ZOS/390 Parallel Sys-Plex Processing, Picasso, Cybermation ESP D-Series, DB Management, I/T Security, and Networking.
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