Customer Experience Assistant Manager

CHARLOTTE EUBANK

804-***-**** • *******************@*****.***

EXPERIENCE

1. Phlebotomy Clinical (Saint Mary’s Hospital)

Duties included: ensured patient comfort through empathetic communication and attentive care, clearly explained medical procedures to patients and their families, applied comprehensive knowledge of hospital protocols and proper medical techniques, maintained sterile environments to prevent infections and promote safety, followed strict safety guidelines to ensure a compliant healthcare setting.

2. Current Customer Experience Associate (Holiday Barn Pet Resorts) Duties included: assisted customers with their needs and inquiries, providing exceptional service, communicated information clearly to enhance customer understanding and experience, resolved customer issues proactively, built strong customer relationships to foster loyalty and repeat business, demonstrated excellent time management to handle tasks and meet deadlines, scheduled and managed appointments to optimize service and satisfaction, explained pricing, services, and accommodations clearly to ensure transparency.

3. Assistant Manager (Dog Krazy)

Duties included: managed budgets to meet financial targets, collaborated within team settings to achieve goals., prioritized tasks and met deadlines with excellent time management, resolved conflicts through effective communication and problem-solving, motivated and inspired team members to exceed performance goals, oversaw performance management for continuous improvement, exceeded customer expectations with exceptional service, provided informed guidance with comprehensive product knowledge.

4. Nursing Home Activities Assistant (Sunrise Senior Living) Duties included: provided comprehensive assistance to residents, ensuring their comfort and well-being, maintained cleanliness and hygiene in residential areas to promote a healthy living environment, designed and implemented engaging activities for residents to enhance their quality of life, communicated with residents about ongoing events and activities, fostering a sense of community, assisted residents with mobility, ensuring safe transportation within the nursing home.

EDUCATION

NHA Phlebotomy Certification

Phlebotomy Course through Henrico County Adult Education CPR Certified through American Heart Association

High School diploma - Douglas S. Freeman High School

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