Customer Service Network Administration

Anthony Foresta Philadelphia, USA *****

*********@*******.*** 856-***-****

Objective

Results-driven Systems Engineer with over 13 years of experience enhancing operational efficiency through strategic system improvements and effective issue resolution. Passionate about leveraging analytical skills to foster innovation and achieve operational excellence in any organization. Expertise lies in researching emerging technologies, and automating routine tasks to streamline processes. Committed to elevating user experience by delivering comprehensive training and creating tailored reports that drive business performance. Skills

Systems Implementation Expertise

Version Control Proficiency

Effective Troubleshooting Skills

Data Integration

System Maintenance

Network Protection/Management

Effective Change Implementation

Software Testing/Support

System Administration

Professional Experience

Innovative Underwriters (Guardian Life Insurance) Philadelphia, PA Systems Engineer

April 2012 - December 2024

Upgraded data/voice network and VPN with new firewalls, improving data transfer speed by over 30% and boosting staff performance and efficiency. Documented and resolved TCP/IP and connectivity issues.

Deployed off-site disaster recovery servers, achieving 100% data recovery capability with a 24-hour restoration time. Reviewed daily backup jobs for completion and worked with backup datasets/tapes. Ensured 99% uptime availability for physical and virtual servers (Hyper-V).

Executed maintenance and patching on 10 servers and 30 endpoints, reducing downtime by 30% and enhancing system reliability. Ensured servers / endpoints were properly patched for vulnerability/ CVE issues. Documented all changes completed.

Established multifactor authentication, securing 10,500+ protected health records with 100% HIPAA compliance and significantly improving cybersecurity defenses.

Built and maintained Windows servers (NT 4.0 through Windows 2019) and Exchange servers (2000 through 2016). Created and maintained Exchange connectors as needed. Utilized PowerShell for Exchange and other enhancements. Completed upgrades following a set project scope set by management. Worked after hours as required by project.

Built and repaired server/desktop/laptop hardware. Created images for staff endpoints.

Maintained network (Active Directory, GPO, printers). Highly familiar with DNS and DNS record types including A, CNAME, etc. Ensured 99% uptime for network.

Orchestrated migrations of 30 users from Office 2007 to MS365/SharePoint, significantly enhancing data security and user experience. Maintained SharePoint permissions and shares. Highly familiar with MS Office suites from Office XP to Office 2019.

Managed DHCP and DHCP scopes.

Created certificates for Exchange Server and VPN using Certificate Services.

Pushed security updates and policy changes through WSUS and Group Policy.

Documented network, office space, and staff hierarchy with Visio. Reviewed and analyzed created documents for management. Delivered weekly project status reports to management, facilitating efficient decision-making.

Researched emerging technologies, recommending system enhancements that improved operational efficiency by 20%. Negotiated contracts with vendors, reducing costs by 20% and resolving hardware/software issues.

Tracked and analyzed system performance metrics, ensuring 99% uptime and reducing operational costs by 20%.

Developed automated scripts to revolutionize routine tasks, significantly reducing manual work time.

Resolved over 100 client issues using ServiceNow, reducing resolution time by 30% and enhancing operational efficiency.

Enhanced user experience through comprehensive training sessions and detailed documentation.

Customized CRM and Document Management systems, increasing business sales through enhanced user-specific capabilities and tailored reporting. Education

Penn State University Park, PA

B.S. Business

Bucks County Community College Newtown, PA

Completed various computer classes for professional advancement. Certifications

MCSA, MCP

CompTIA A+ and Network +

LOMA Associate Customer Service

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