Case Management Customer Service
Resume:
CONTACT
******.*.***@*****.***
PROFILE
** ***** ** ******** *******, organizational, and administrative experience. Has worked in fast-paced, multi-facilitated, and multi-industry environments. Experience being adaptive, customer-focused, and goal-oriented to meet the needs of employers. Diligent, high-energy achiever in a workplace environment. Work ethic centered on teamwork, innovative strategies, case management, leadership, and productivity.
SKILLS
CAREER COACHING
CUSTOMER SERVICE
SALES
ORGANIZATION
MICROSOFT SUITES
CASE MANAGEMENT
EXPERIENCE
CITY OF HAMPTON, Family Resource Specialist
2023-Present
Completed strength-based assessments and coaching with families. Worked to connect customers with resources and referrals that were beneficial to the family. Managed documentation and communication with customers and resource sources. Helped navigate resource lists to benefit families. Navigated Microsoft Suite, data entry, CASIE, and cold calls.
HRCAP, Whole Family Approach Coach
2022-2023
Worked to set goals with clients. Managed resources and connected clients with resources needed. Case management of 11 different families and worked with 60 individuals within the 2-Gen Pilot Program. Helped with document building and strategies. Worked to develop a team environment and build up the organization. Navigated Microsoft Suite, data entry, base camp, and entry points. Certified Family, Career, and Life Coach in the Organization. SERV Safe certified. Helped move clients to sustainability and worked on career building.
SYLVAN LEARNING CENTER, Admissions Director
2022
Direct sales experience with education, database/case management entry. Customer service-oriented sales and retention of sales. Help manage a team and take care of employees, working towards retaining employees. Managed communication with parents about the needs of students, and parent conferences, and helped set goals for individual clients. Proficient in Microsoft Suite, Slack, and other software needed for positions.
WILLIAMSBURG UMC, Youth, Young Adult, and Social Media Coordinator
2021-2022
Scheduling and Communication through various platforms, Faith Formation, Confirmation, and Innovation of programs and documents. Worked to build strategic initiatives. Building cultural immersion programs and service trips. Built, Sustained, and retained volunteers and opportunities to serve. Worked to build a young adult program, rebuild youth ministry programs, and build a social media platform. Worked on technologies for the worship experience, and managed a Google classroom. Built community partnerships for refugees and other non-profits.
EDUCATION
Lutheran Theological Southern Seminary
2008-2010
Master of Arts of Religion: Youth, Christian Education, and Congregational Ministry
Western Carolina University
2004-2008
Bachelor of Science in History, Minor in Political Science
Certifications:
Whole Family Coach
SERV SAFE
Certified Career Coach
Certified Life Coach
Inclusion Training
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