Customer Service Relations

Marietta G. Phillips

**** ********* **

Apt ****

Mesquite, TX 75150

318-***-****-Mobile

*******@*****.***

Objective

To obtain a position with a company where education, customer service, customer relations, being a team player and personal growth within the company is a top priority.

Qualification

• Manage small groups of people.

•Oversee or receive inbound calls.

•Maintain a daily quota for the needs of the business daily

•Supervise as well as submit orders, resolve problems with customers’ accounts.

•Evaluate my team’s knowledge of the business, accuracy, courtesy, professionalism and ownership of the call.

•Proficient in Computer Skills and Programs.

•Proficient in Microsoft Office Suite.

•Excellent Communication Skills.

•Have a knowledge of the business, as well give accurate, courteous, professional service while taking ownership of the call.

•Sit with seniors as well as accompanying medical appointments and other appointments outside the home.

•Handling Medicare and Medicaid issues and billing.

•Handle claims as well as provide services and verify eligibility for Medicaid benefits.

•Coordinate Benefits such as Home Health Care, DME Supplies, Pharmacy, Vision and Medical.

•Medical codes and terminology.

•Skilled in-patient intake, scheduling and admitting

•File Claims, Grievances, and Appeals as well as verify the status of all.

•Collection, Negotiations and Problem Solving, Setup promise to pay as well as setting up Hardship programs to cure credit card accounts.

•Providing information to clients for NTTA toll tag account including the types, procedures and benefits.

•Negotiate payments and cure for accounts as well disputing charges that are inaccurate.

•Patient Intake, scheduling patient appointments, billing for services render, accepting and posting copay and payments, answering incoming calls as well as making outbound calls when necessary, performing Gene Sight test, and sending patient reminders and notice of appointments

•Patient Scheduling, Updating, Changing and Intake

•Proficiency in Practice Fusion Software

•Getting patient vitals following Covid 19 procedure

•Insurance Verification and collecting Payments and Copays

•Works referrals and send patient prior authorizations

•Administering Gene Sight testing

•Bill insurance and Patients services rendered

•Skilled in use of the software Practice Fusion and Advanced MD

•Experience in Working Remote with a designated Work Area

•Work Remote to Schedule Patients Appointments

•Work Remote to send Patients Doximity Link for Virtual Appointment

•Process payment for Services Rendered

•Work Referrals to Schedule new patient

Relevant Experience

1978-2001 AT&T Communications Shreveport, LA

Operator Services Memphis, TN

Residential Accounts New Orleans, LA

Business Accounts Dallas, TX

2013-2017 Golden Patient Care Shreveport, LA

Advocate/ Sitter/ Companion

2018-2018 Molina Healthcare Irving, TX

Medicaid Member Specialist

2019-2019 Igor-Capital One Plano, TX

Senior Collection Representatives

2020-2020 Navient-Duncan Solutions Irving, TX

Senior Collection Agent

2021-2023 North Texas Behavior Clinic Arlington, TX

Patient Service Support

Education

1989-1993 Southern University Shreveport, LA

Computer Science 4.0 GPA

1970-1974 Natchitoches-Central High Natchitoches, LA

High School Diploma 3.7

Interests

Reading, Sewing and Fashion Design, Landscaping, Cooking, Making Floral arrangements as well as meeting and interacting with people.

References Available upon Request

Contact this candidate