Customer Service, recruiting, salesperson and parent trainer
Resume:
Auzalia Mason
Social Worker Aide and Telehealth Counselor
Denver, NC 28037
**************@***********.***
Professional Summary
• Supervisor of 46 family tenants
• Instructor of Driving Improvement classes
• Tutor of Literacy Council students
• Notary Public of the Commonwealth of VA
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
TTEC
August 2020 to Present
• Explain how state health benefits are determined
• Schedule transportation and office visits for patients
• Transfer members to appropriate departments for specific assistance
• Assist with reimbursement
• Process claim information
• Consult with Interpreters of various languages
Education
High school diploma in Business Ad
Northampton High School - Eastville, VA
September 1979 to June 1986
High school diploma
Skills
• Customer service
• Human Resources
• Microsoft Word, Excel, and PowerPoint (10+ years)
• Social Work
• Case Management
• Office Management
• Tutoring
• Crisis Intervention
• Behavioral Health
• Child & Family Counseling
• Computer skills
• Microsoft Office
Assessments
Customer focus & orientation — Completed
August 2021
Responding to customer situations with sensitivity Full results: Completed
Verbal communication — Proficient
August 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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