Technical Support Technician
Resume:
John . Branchcomb
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********@*****.***
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Bronx, NY 10473
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PROFESSIONAL SUMMARY
With over three decades at Metro-North Railroad, excelling in roles from Railcar Electrician, Technical Support to Fleet Manager, mastering fleet monitoring and enhancing team communication. My leadership significantly improved operational efficiency, managing over 200 railcars and pioneering technical solutions, showcasing my mechanical aptitude and effective communication skills.
SKILLS
Fleet Monitoring
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Mechanical Aptitude
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Records Preparation
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Effective Communication
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Logistics Database Management
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EXPERIENCE
FLEET MANAGER, New York, NY
Metro-North Railroad, October 2015- July 2024
● Provided Transportation and Mechanical Departments support during emergency situations such as breakdowns or natural disasters affecting Metro-North's customers and railcar fleets.
● Maintained detailed records on fuel consumption, mileage and coordinated fuel delivery with fuel company for diesel locomotives.
● Managed a fleet of over 200 railcars, ensuring fleet was routed to maintenance facilities for scheduled inspections and repairs when needed.
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TECHNICAL SUPERVISOR, New York, NY
Metro-North Railroad, October 1998-October 2015
● Supported maintenance facilities to solve technical issues with railcar equipment.
● Supervised and trained personnel on equipment usage and new technologies.
● Managed multiple projects simultaneously while meeting tight deadlines.
● Conducted comprehensive diagnostic tests on hardware components using software applications to pinpoint root causes of defects and .
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ELECTRICIAN, New York, NY
Metro-North Railroad, June 1990-October 1998
● Completed running repairs and scheduled inspections and maintenance on High Voltage propulsion and auxiliary systems such as traction motors, HVAC systems, transformers, switchgear assemblies, fuses, circuit breakers, relays and other components of railcar systems.
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EDUCATION
MASTER OF THEOLOGY (MT) IN THEOLOGY, Brooklyn NY
Mount Olive Bible Institute & Seminary, June 2022
ASSOCIATE IN OCCUPATIONAL STUDIES (AOS) IN ELECTRICAL SERVICE TECHNICIAN, Utica NY
Mohawk Valley Community College, December 1989
DIPLOMA (ELECTRICAL TRADE) Yonkers, NY
Saunders Trade & Technical High School, June 1987
REFERENCES
JAYDA HARGRAVES Metro-North Railroad
Deputy Director Office Head Supervisor
*********@***.***
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TANEISHA MCLENDON Metro-North Railroad
Assistant Director Direct Supervisor
********@***.***
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