Fulfillment Specialist Customer Representative

Felix Figueroa III

Boston, MA

617-***-**** **********@*****.***

Summary

Detail-oriented customer representative with stellar communication experience. Calm and effective under pressure with proven de-escalation skills. Proficient in medical software and terminology.

Experience

07/2022 - Current Dana-Farber Boston, MA

Established Patient Representative

Accessed patient information through various software applications, maintained strict confidentiality to remain compliant with HIPAA regulations

Documented and managed patient information in Epic

Answered patient questions and resolved issues.

Coordinated with patients and healthcare professionals to meet patient needs.

Provided helpful assistance by anticipating and responding to needs of patients and family members.

08/2020 – 07/2022 Junkluggers Boston, MA

Field Supervisor

Trained workers in equipment operation and safety procedures.

Kept detailed progress records to hit strict deadlines and adjust plans.

12/2019 - 08/2020 Simplisafe Randolph, MA

Fulfillment Specialist

Achieved productivity and accuracy standards to meet company guidelines.

Demonstrated great teamwork skills with staff members involved in production and transport.

04/2016 - 04/2020 ARAMARK Fenway, Fenway Park Boston, MA

Food Expeditor/ Food Runner