Customer Service Supervisor
Resume:
Johnna Keeter-King
www.linkedin.com/in/johnna-k-a5885115b
**.******@*****.***
Customer Service Supervisor
Highly talented and resourceful, offering cross-functional skills resulting from significant years of providing excellent customer service to accommodate the needs of the business. Execute principles for providing excellent customer and personal services in determining customer needs while presenting a positive company image. Possess experience in office business practices, answering customer inquiries, addressing problems, and maintaining confidentiality. Work well with teams to ensure overall company satisfaction. Quick learner and logical thinker, paying keen attention to detail in handling tasks. Core competencies include:
Administration Management Operations and Office Management Analytical and Strategic Planning Human Relations Management Problem Solving and Troubleshooting Customer Service and Satisfaction Strategic Planning and Implementation Communication Skills Leadership and Team Building Problem Resolution and Decision Making Articulate Oral and Written Communication
Professional Skills
●Exemplify strong interpersonal, listening, and rapport-building skills, with aptitude to effectively communicate with customers, co-workers, business associates, and management.
●Goal-oriented, thrive in challenges to meet organizational goals and excel in new environments.
●Armed with strategies to come up with the most appropriate solutions for businesses in fast-changing global market.
●Flexible and reliable in working independently or within a team environment, able to empower and motivate colleagues to refocus on the task at hand and achieve target goals.
●Known for integrity and professionalism, accomplishing work assignments objectively even under adverse situations.
●Possess excellent communication and presentation skills, along with interpersonal abilities; effectively listening and deal accordingly with individuals from all levels.
●Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Internet Research.
Professional Experience
Best Buy Health, Carlsbad, CA June 2017 - April 2024
Customer Care Supervisor
Catalyzed stronger customer service by establishing relationships, policies, process improvements, and methodologies that boosted customer relations at each checkpoint.
●Provided employee development through constructive feedback coaching training/ developing and applying mentorship techniques. Monitored phone activity in the system to ensure proper handling and adherence policies and procedures (QA )
●Responsible for implementing directives of management regarding the achievement of key performance indicators (KPI).
●Successfully performed various projects as assigned by management to better serve my team and the customer, such as end of day procedures, inventory, audits, service recovery, email statements, and miscellaneous reporting.
●Prepared and provided customer service performance statistics, monitored customer service attendance, provided career path progress, and provided career development for my team as well as support of peer teams.
Self-Employed, Carlsbad, CA January 2015 - June 2017
Alzheimer’s/Special Needs Caregiver
Administered medication and proper vitamins to the patient from the instruction of the supervisor.
●Assisted patient with mobility in and out of the home to therapeutically improve physical motor skills, for a sense of freedom to complete daily tasks.
●Administered personal care and preparation of meals for the patient within a specified manner to ensure patients health.
●Improved service delivery, customer outcomes, and cross-organization business performance by identifying root problem causes and long-term fixes and initiating improvement in high-impact areas.
North Coast Calvary Chapel, Carlsbad, CA 2004 - April 2015
Child Care Coordinator
Tackled Human Resources, Customer Service, Staff Development, was in charge of supervision and built a rapport with over 20 people on my staff.
●Hired, developed, and trained teaching staff.
●Maintained quality control for programs within State and Federal guidelines.
●Improved and developed systems for hiring and implemented background checks and child safety.
●Developed many programs for children from conception to completion and handled many programs over the years for the church for a little as ten people and up to two hundred people.
Education
Associate in Science Business Administration 2.0 for Transfer Degree
President's List Recipient
MiraCosta Community College - Oceanside, CA
Associate in Arts in Liberal Arts Emphasis in Social and Behavioral
Sciences
MiraCosta College- Oceanside, CA
Certificate of Achievement in CSU General Education
Highest Honors
MiraCosta College-Oceanside, CA
Contact this candidate