Customer Service Warehouse Operations
Resume:
Marvelous Odeyovwirhe
Brampton
OBJECTIVE: To obtain a full-time / part-time General Labor position.
HIGHLIGHTS OF QUALIFICATIONS
* ***** ** **** ***** Repair Technician and 5 years general labour with a proven track record at Abuma Technical Company Ltd, showcasing expertise in device refurbishment and exceptional customer service. Excelled in diagnosing and resolving complex technical issues, leading to a 25% increase in customer satisfaction. Skilled in screen replacement and educating customers, demonstrating a commitment to quality and client support.
SKILLS
RF scanner
Repair phone
Able to lift 50 pounds of weight
Time management
Loading and unloading
Really good customer service
Sales door to door
General labour
Health and safety
Packing material
Language: English
Trained staff
Sales Representative- Mississauga – Seasonal work - Nov 2024- Dec 2024
Outdoor sales experience
Achieve a customer satisfaction rating of 80% through effective problem-solving and communication skills.
Maintain comprehensive knowledge of company products and services to assist customers accurately.
Presented and demonstrated product solutions to potential clients, addressing specific needs and ensuring a custom fit.
Collaborated with cross-functional teams to develop sales strategies, improve product offerings, and meet customer expectations.
Trained new staff on customer service protocols and systems
General labour – Nigeria 2018-2023
Transport raw materials, finished products and equipment
Check and weigh materials and products
Sort, pack, crate and package materials and products
Loading and unloading box from the truck
Clean work areas and equipment
Perform other laboring activities.
CELL PHONE REPAIR/TECHNICIAN EXPERIENCE – Nigeria – 2016-2018
●Installed new operating systems in iPhones and devices.
●Specialized in repairing phones and frequently worked on other manufacturer models.
●Removed, fixed, and replaced components such as LCD screens, home buttons, and charging ports.
●Erased user data, debugged application issues, and refurbished devices for
resale.
●De-soldered and re-soldered connections between parts and motherboard.
Completed quality and fraud inspections on cell phones.
●Analyzed user-generated trouble tickets to determine the causes of problems and took appropriate action for resolution.
●Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
●Set up networks and computers for business and residential customers.
EMPLOYMENT HISTORY
● Abuma Technical Company Ltd
●Cell phone repair/technician
●Address: 14 Oba Market Road, Benin City 2018-2023
EDUCATION: Ugbine Secondary school. Grade 12
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate