Customer Service North Carolina
Resume:
Angela Hamilton
Charlotte, North Carolina, United States
************@*****.***
Objective
Seeking position utilizing 15+ years’ experience in client/customer service area. Skills gained as experienced financial and program administrator would also be available. Proven record of excellent planning and timely completion of tasks.
Relevant Skills
Committed to ensuring a positive experience for each client/customer.
Confident in interactions with diverse clientele.
Ability to interpret/communicate complex policies and guidelines.
Detail-oriented with experience managing financial activities.Journal entries, reconciliations, close-out process..
Motivated self-starter and competent independent worker with supervisory and office management experience.
Computer skills: Microsoft Office (WORD, Excel, Powerpoint), Quickbooks, Peoplesoft, Oracle. Adaptable to many financial software apps.
Experience
Property & Casualty Agent - USAA Contract
TTEC Digital
Oct 2019 - Feb 2024 (4 years)
•Deliver licensed/professional advice to members for Auto, Renters, and Valuable Property accounts. •Provide accurate quotes, issue initial and amended policies.
•Review billing w/members to determine accuracy, explain charges and/or set up payment plans.
Customer Service Rep.
Harris Teeter, INC
Dec 2018 - Mar 2019 (est.)
*Provide quality customer service in the deli. department.
*Ensure area is clean according to standards set.
*Stock related case areas as needed.
Finance & Scholarship Administrator
John Tyler Community College
Aug 2015 - Sep 2017 (2 years 2 months)
*As Financial Administrator, execute fiscal activities for JTCC Foundation and Scholarship Program: journal entries, invoice coding (A/P, A/R), bank/fund deposits, monthly/year-end close-out and assisting w/audit activities.
Angela Hamilton - page 2
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John Tyler Community College
Aug 2015 - Sep 2017 (2 years 2 months)
*Served as Program Administrator for JTCC Foundation Scholarship Program, advertising, application review process, and serving as Chair of Award Selection Committee.
*Maintain contact and address scholar concerns during term.
*Coordination of required activities such as Award Ceremony and Meet & Greet Sessions.
Note: Prior position at JTCC-Contract Accountant for Finance Director
Claims Reviewer II
Brown and Grier Law Firm
Sep 2012 - Jul 2015 (2 years 11 months)
*Download and review data elements via computer in a highly segmented claims processing operation. *Determine status and process specified claims for payment, denial or request additional information. *Utilize “paperless operation” in completion of tasks.
Other Position Held
Coordinator, Graduate Financial Aid, VA Union University (School of Theology).
Assistant Director, Student Financial Services, Elizabeth City State University
Assistant Director, Student Financial Services, VA State University
Assistant Coordinator, Financial Aid Programs, State Council of Higher Education VA
Education
Averett University
Master of Business Administration - MBA, Business Administration
Virginia Commonwealth University
Bachelor of Science - BS, Mass Communication/Public Relations
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