It Specialist Information Security

Solim MINDAMOU

802-***-**** ***************@*****.*** Fargo, ND, 58103

SUMMARY

Skilled IT Specialist with experience in managing network systems, data security, and troubleshooting technical issues. Strong knowledge of hardware and software installation and maintenance. Demonstrated ability to improve system efficiency and reduce downtime. Track record of leading successful projects, enhancing client satisfaction, and improving overall operational performance. I also have the ability to work both in a team and independently.

SKILLS

Troubleshooting

Information security

Application support

System design and deployment

Network administration

IT troubleshooting

Virtualization technologies

Monitor computer systems.

Install, manage, repair, configure operating systems and troubleshoot PC system unit components and peripheral devices.

Web development (HTML, CSS, JavaScript, PHP)

Management of users accounts and technology inventory.

Google admin console management.

Microsoft 365 management

Powerschool management

Experience troubleshooting Wireless & wired Networking.

Malware Detection & Prevention

Hardware management

Operating system installation and support (Windows, Linux)

Software troubleshooting

Network troubleshooting

Basic security concepts

Mobile device repair,

Experience on Windows 8/10/11

Experience on Windows server ( Installation and management (Active Directory))

Experience troubleshooting and resolving Chromebook issues.

MacOS.

iPad screen replacement experience.

Ticketing system software (Spiceworks).

ExtremCloud management.

Windows Server Update Services (WSUS) management.

Active Directory management.

VoIP Telephone troubleshooting.

Computer Imaging (Fog server).

Experience on Microsoft Office (Word, Excel, PowerPoint etc…) EXPERIENCES

IT Specialist, Vergennes school district, June 2024-November 2024 Vergennes, VT

Assisted ends-users (students and employees) with various types of technical issues via email, live chat, and telephone.

Investigated system errors to determine root cause of issue and implement solutions accordingly.

Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.

Provided guidance on best practices for using technology resources securely.

Configured firewalls to protect against unauthorized access or malicious attacks.

Assisted customers with password resets, account unlocks, and security settings adjustments.

Documented customer complaints and inquiries for use in technical documentation.

Performed troubleshooting to diagnose and resolve complex technical problems.

Installed and performed minor repairs to hardware, software or peripheral equipment.

Set up local area networks and wide area networks.

Installed operating systems, applications, patches, updates. as needed.

Provided technical support for users experiencing hardware or software issues.

Managed Active Directory.

Windows Server Update Services (WSUS) management.

VoIP Telephone troubleshooting.

Computer Imaging using Fog server.

Electronic Assembler, Polhemus Inc, June 2022-Jul 2024, Colchester, VT.

Calibrated test equipment and performed quality control checks on all finished products.

Communicated with supervisors regarding production issues or delays in order completion.

Performed basic troubleshooting on defective parts and assemblies and replaced them as necessary.

Used precision measuring instruments such as calipers and micrometers to check dimensions of parts.

Read and interpreted blueprints to determine what materials and tools would be needed for assembly.

Always maintained a clean and organized work area.

Used air hoses and proper solutions to clean components.

Used soldering equipment and wiring to assemble electrical and electronic systems.

Worked with a team to complete projects within tight deadlines.

Assembled electronic components by hand, using soldering irons and other tools. IT Specialist, ENI-NOTSE, Jul 2016-Jun 2020, NOTSE, Togo

Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

Set up local area networks and wide area networks.

Developed and delivered training sessions to customers on how to use products more effectively.

Installed operating systems, applications, patches, updates. as needed.

Conducted regular maintenance checks on computers, servers, and other IT equipment.

Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.

Created user accounts, set up permissions, and monitored system security.

Referred major hardware or software problems or defective products to vendors or technicians for service.

Performed routine maintenance and software updates on support tools and customer systems.

Installed and performed repairs to hardware, software or peripheral equipment. Data Entry, White-way,Oct 2008-Dec 2012, Lome, Togo.

Developed business processes for data entry and reporting.

Performed data entry tasks as required.

Performed data entry for tracking product development progress.

Performed data entry of orders into system.

EDUCATION AND TRAINING

- Associate of Science, Information Technology, CCV, Vermont, Jun 2024.

- Internship in Printer and Copier repair, UNIFRIC, TOGO, Jul 2016.

- Internship in Desktop/Laptop repair, OYES, TOGO, Sept 2015.

- High School Diploma, IPP-Togo, TOGO, Jul 2005.

CERTIFICATIONS

- PC PRO, Jan 2022.

-CompTIA CertMaster Practice For A+, Dec 2023.

- CompTIAA+, Jan 2024.

- CompTIA CertMaster Practice For Network+, Nov 2024. LANGUAGUES

French : First Language.

English : Intermediate.

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