Customer Service Support

Kevin Kidd

678-***-**** ***********@*****.***

Sales ~ Customer Service ~ Warehouse Logistics

PROFESSIONAL SUMMARY

Highly motivated Logistics and Sales professional, with excellent communications and people skills. Adaptable to evolving logistics technology to facilitate the shipping process. Proficient in customer support and efficient problem solving. Exceptional ability to establish rapport with customers, gain trust, and build strong repeat and referral business. Proven record of effective short- and long-range tactical planning and improving operational processes to reduce shrink and achieve optimal profitability. Centered on meeting client expectations while retaining quality standards to ensure timely deliveries.

CORE QUALIFICATIONS

Experienced with using relevant software programs to track deliveries

Strong organizational skills especially in high-pressure situations

Excellent customer service skills including the ability to resolve issues

Sales Training and Team Building

Certified Forklift/ PIT(powered industrial trucks) WORK EXPERIENCE

Big Lots Waldorf, MD

Furniture Manager March 2020 - Current

Set goals and monitor inventory

Hold regular staff meetings with sales team

Meet and exceeds monthly sales goals

Nordstroms Upper Marlboro, MD

Warehouse Associate May, 2011 - Current

Prepare various packages for shipment. Confirm they meet federal shipping guidelines

Provide updated shipment information via email

Coordinate with shipping departments at other postal facilities Bob’s Discount Furniture Hyattsville, MD

Sales Associate March 2011 - Sept. 2019

Regularly met or exceeded monthly sales quota

Developed large contingency of repeat and referral business EDUCATION

Gainesville Junior College Gainesville, GA

Coursework Business Administration

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