Customer Service Representative
Resume:
DANTE C. CIPRIANO
EXPERIENCE
San Jose del Monte City, Philippines
*****.************@*****.***
CUSTOMER CARE REPRESENTATIVE
Attended customer's need via phone call
Assisted them in terms of account maintenance or Update information, checking status of their international or Domestic remittances and follow up with our international partner Bank or Correspondent
Develop and implement comprehensive compliance
programs
Identify and manage legal risks across the organization. Responsible on matters relating to industry laws and conduct audits, investigations and reviews.
RIA Money Transfer Makati City, Philippines
May 31, 2021 — December 23, 2024
Attending to customers’ technical queries, assists them with trouble-shooting techniques and walks them through an instructional guide to resolve their Phone issues like call and text and roaming issues, attending to their billing concerns. Afni Quezon City, Philippines
September 12, 2018 — September 18, 2020
CUSTOMER SERVICE REPRESENTATIVE
Concentrix Quezon City, Philippines
September 9, 2016 — January 27, 2017
CUSTOMER SERVICE REPRESENTATIVE
Responsible for handling customer credit card, attending to their billing concerns, providing account registration and account maintenance.
Responsible for handling Credit Prepaid Account, Review customer transactions in detail
Evaluate and analyze account information and recommend tailored solutions
Deliver extraordinary care by promptly and accurately responding to customer inquiries
Online step by step /walk through
Taking Escalation Call
CUSTOMER SERVICE REPRESENTATIVE
FIS Global Solutions Inc Makati City, Philippines January 4, 2013 — April 7, 2016
CUSTOMER SERVICE REPRESENTATIVE
WEST Contact Services Inc Makati City, Philippines November 18, 2011 — December 14, 2012
Responsible for attending to customers’ needs in terms of billing inquiries, technical and account services and upselling based on the customer’s car radio need.
Assisted in deploying new hires to production by floor walking and making sure their queries are addressed. Taking escalation call.
EDUCATION BACKGROUND
High School
San Jose National Trade School, San Jose del Monte, Philippines April 1990 Auto Diesel Mechanic
Guzman Institute of Technology College (GIT) April 1991 Computer Programming and Operations
Systems Technology Institute of College (STI) April 2000 AFFILIATIONS
Christine Faigmani
RIA Money Transfer Inc. Supervisor
Cell #: 639**-***-****
Jessica Tandoc Reodique
RIA Money Transfer Inc. CSA
Cell #: 639**-***-****
Eiji Yokoyama
FIS Global Solutions Inc Team Leader
Cell #: 0998-981- 8108
AMLA Training (Anti Money Laundering Act)
Completion date:
June 16, 2021
May 30, 2022
April 08, 2023
October 12, 2023
Money Remittance Fraud Prevention and Detection
Completion date:
February 16, 2024
Customer Service Representative:
CSR is the Frontline of the Airline Account which sets up reservations, makes changes as requested by the passenger, advises applicable charges, fees and information about the reservation and also provides assistance at the airport
Website Support:
Helps clients to navigate and maximize the use of website on making reservations, changing reservations, printing boarding passes which will be used to board on their flights. Printing of itineraries and obtaining receipts for accounting purposes
Customer Service Desk:
CSD is also as help desk for the account which provides assistance for the CSR when having problems, making and changing reservations, providing accurate information and gives options to the passenger when they are not amenable with the charges for the changes they wish to make, handles escalation calls, implements rules and regulation for the Airline, provides waiver for fees when applicable for a reasonable scenario with consistency
Baggage Calls:
Takes calls for baggage assistance which provides help and information for bags lost or delayed and damaged, gives updates on how where the owner should proceed and file about their baggage Frequent Flyer Program:
Provides help and updates for Frequent Flyers on how to obtain such status and how to use their miles effectively.
CUSTOMER SERVICE REPRESENTATIVE
Alorica Makati City, Philippines
July 14, 2008 — August 16, 2011
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