Project Manager Management

Location:

Manhattan, NY, 10044

Salary:

120000

Posted:

January 14, 2025

Contact this candidate

Resume:

Edwin Gonzalez

*** **** ****** *** *** ● Roosevelt Island, NY 10044 ● Cell: 954-***-**** ● ****************@*****.***

Target

PROJECT_MANAGER

Summary

Qualifications include Degrees in Computer Engineering Technology and Project Management combined with real world business experience in positions requiring excellent negotiation skills, ability to work effectively with diverse groups of people, and the maturity to independently handle considerable responsibility. Decisive, committed, action-oriented, and result focused professionalism with exceptional customer-relation and decision-making skills, strong work ethic, professional demeanor, and great initiative. Proven track record of over 5 years.

Professional Profile

Demonstrates proven success managing medium-to-large-scale projects from concept to delivery, through capital funding planning and approval, and ultimately through successful implementation.

Strong Management and Business knowledge through management of department of defense projects gained a solid understanding of Employment Fundamentals. These fundamentals include strategic staffing, time evaluations, cost evaluations, training & development, of employees, as well as in-depth usage in theoretical foundations of leadership and organizational behavior, organizational development, and managing organizational change.

Service oriented with strong communications skills and a professional demeanor. Consistently maintaining professional relationships with clients and vendors, and tactfully resolve issues in emotionally charged situations. Excellent presentation skills.

Discipline and detail oriented, particularly in administrative matters, maintaining thorough documentation, handling confidential information, implementing policies and procedures, and ensuring compliance with laws and regulations governing the manufacturing of garments and electronic equipment.

Track record of going above and beyond basic job requirements, enthusiastically accepting additional responsibility, and taking initiative to improve productivity and customer service in fast-paced environments.

Well-travelled with a genuine understanding and sensitivity to different cultures.

Languages: Proficient and Literate in English and Spanish

Education

Borough of Manhattan Community College, New York, N.Y.

Cisco Certified Network Associate (CCNA) training and certification 12/2014

Per Scholas Inc., Bronx, N.Y.

IT training / CompTIA; A+ certification and Network+ certification 08/2014

DeVry College of New York, N.Y.

Bachelor of Science in Technical Management, concentration in Project Management 06/2014

Florida Computer and Business, Pembroke Pines, FL.

Associates Degree as Computer Network Engineer, A+ cert, Cisco Cert Network 03/2001

Experience

NYC Health & Hospital –, New York, NY January 2021to Present

(MSP Provider RSC Solutions technical - contract)

Sr Consultant MIS - L A

Provide administrative and Technical support to End Users onsite and remote utilizing Bomgar services. Collaborated with team members to document inventory, deploy, and replace, hardware that were relocated within corporate office environment located in NYC. Remote Support for End Users solutions via SCCM, MS Teams, VMWARE, Support Dell, HP, desktops, laptops, Cisco phone systems. Provided Windows 10, and office 2016. Some Mac Laptop. iPad. Supported mobile devices. Active Directory Domain Services authenticates and authorizes all users and computers in a Windows domain environment assigning and enforcing security policies for all computers, Direct, or via CITRIX. Support Office365 Suite. Supported over 4,500 users and systems in several environments including a virtualized Citrix environment. Providing service utilizing Service Management Ticketing system. Provided technical support to several local Hospitals within the New York area. Part of a 12-man team.

Montefiore Hospital – Yonkers, New York Oct 2020 to December 2020

(MSP Provider RSC Solutions technical - contract)

Desktop Support Engineer Analyst

Provide administrative and Technical support to End Users. Remote Support for End Users solutions via SCCM, MS Teams, VMWARE, Support Dell, HP, desktops, laptops, Cisco phone systems. Provided Windows 10, and office 2016. Some Mac Laptop. iPad. Supported mobile devices. Active Directory Domain Services authenticates and authorizes all users and computers in a Windows domain environment assigning and enforcing security policies for all computers, Direct, or via CITRIX. Support Office365 Suite. Supported over 40,000 users and systems in several environments including a virtualized Citrix environment. Providing service utilizing Service Management Ticketing system. Provided technical support to several local Hospitals within the New York area. Part of a 30-man team working 24 hours 7 Days a week.

Natixis North America LLC. – New York, New York Oct 2019 to July 2020

(MSP Provider Lehigh technical - contract)

Desktop Support Engineer Analyst

Provide administrative and Technical support to End Users. Create support documents (Policies, technical and support documents). Onsite and Remote Support for End Users solutions via Skype for Business, MS Teams, VMWARE, Implementation of networking and voice systems, PC's, printers, utilizing SCCM to support Dell, HP and Chrome laptops, Wyse Thin Client support, Cisco phone systems. Provided Windows 10, and office 2016. Some Mac Laptop. iPad. Supported mobile devices. Migration from Blackberry Work over to AirWatch mobility for end users. Supported Active Directory Domain Services authenticates and authorizes all users and computers in a Windows domain environment assigning and enforcing security policies for all computers and installing or updating software via SCCM, Direct, or via CITRIX. Support Office365 Suite. Monitored and supported over 900 users and systems all in a virtualized Citrix environment. Providing service utilizing Service Now ticketing. Provided technical support to several Latin American countries (Brazil, Peru, Portugal, France). Part of a 7-man team.

LMS Technical Services. – Farmingdale, New York May 2019 to July 2019

(MSP Provider - contract)

Desktop Support Engineer Analyst

Provide administrative and Technical support for Clients. Manage and monitor Clients MSP services (Backup, Antivirus, Updates) Veeam Backup services. Create support documents (Policies, technical and support documents). On site and Remote Support for Administration and Network solutions, Management assessment, strategic planning and analysis, Implementation of networking and voice systems, PC's, printers, servers, HP, Canon, Kyocera, Dell servers, Cisco switches / routers, and Avaya phone systems. Provided Windows 7,10, MS Office 2007, 2010, and 2016. Some Mac Desktop. Laptop. iPad and mobile phone end user support. Active Directory Domain Services authenticates and authorizes all users and computers in a Windows domain environment assigning and enforcing security policies for all computers and installing or updating software. Support Google Suite and Office365 Suite as well as Zoom, Box and Slack. Providing service utilizing ConnectWise ticketing, Screen Connect, and LogMeIn remote services to provide a complete access service provider. Part of 12- man team to support all clients.

Ascensia Diabetes Care – Parsippany, New Jersey February 2019 to May 2019

(MSP Provider HCL America, Inc. - contract)

Technical Support Engineer

Provide administrative and Technical support for Client. Manage and monitor Clients MSP services (Backup, Antivirus, Updates). Create support documents (Policies, technical and support documents). On site and Remote Support for Administration and Network solutions, Support PC’s, printers, servers, HP, Canon, Kyocera, Dell servers, Cisco switches / routers, and Avaya phone systems. Provided Windows 7, 10, MS Office 2007, 2010, and 2016. Some Mac Desktop. Laptop. iPad and mobile phone end user support. Active Directory Domain Services authenticates and authorizes all users and computers in a Windows domain environment assigning and enforcing security policies for all computers and installing or updating software. Support Google Suite and Office365 Suite. Providing service utilizing ConnectWise ticketing, Screen Connect, and LogMeIn remote system in provide a complete access service provider. Part of a team offsite I was Onsite supporting 150 users.

Independent Computer Maintenance (ICM) - Clifton, NJ November 2018 to February 2019

(MSP Provider - contract)

Technical Support Engineer

Provide administrative and Technical support for Technical Engineers. Instrumental in Setup, Manage, Train and Support Level I technicians. Manage and monitor all Clients MSP services (Backup, Antivirus, Updates) Veeam Backup services, RMM remote serv., AVAST antivirus ser. Lead setup Projects, manage Take overs of new clients, Create support documents (Policies, technical any support documents). Cloud server on Amazon Web Services. On site and Remote Support for Administration and Network solutions, Management assessment, strategic planning and analysis, Implementation of networking and voice systems (PC's, printers, servers, switches, routers, phones). HP, Canon, Kyocera, IBM & Dell servers; Cisco switches / routers, Cisco, and Avaya phone systems. Provided Windows 7, 10 MS Office 2007, 2010, and 2016. Some Mac Desktop. Laptop. IPad and mobile phone end user support. Active Directory Domain Services authenticates and authorizes all users and computers in a Windows domain environment assigning and enforcing security policies for all computers and installing or updating software.

Support Google Suite and Office365 Suite. Part of a 3 man team to support multiple clients.

ICM provided services to Hebrew Academy for Special Children and Senior citizen health care centers (Bishop and Golden hill) and Lincoln Equities name a few organizations.

Onco360 – New Hide Park, NY May 2018 to October 2018

(Pharmaceutical company)

Client Technology Analyst

Onco30 is a major Pharmaceutical company with 7 locations and 300 end users supported by 5 engineers including myself. Position is responsible for the planning, configuration, installation, implementation, evaluation, training, and maintenance of core Client Technologies such as CPR+. The primary responsibilities include analyzing business/clinical needs and developing. Client / Network/Telecom technologies to support Onco360 business and clinical teams. Responsibilities range from Evaluation, Configuration, and Installs, Support, Network, Telecom and System upgrades, End User support for a national workforce more than 300 users, mgmt., and oversight of platforms for various operational systems. Provided Windows 7, 10 Office 2007, 2010, and 2016. Some Mac Desktop. Laptop, Pad, and mobile phone for end user support. Analysis, deployment and support of Network, telephone infrastructure services and systems including voice services, Laboratory and call center applications and monitoring and maintenance of systems. Evaluate and audit telecommunications network or hardware for integrity and capacity planning. Active Directory Domain Services authenticates and authorizes all users and computers in a Windows domain environment assigning and enforcing security policies for all computers and installing or updating software. Support Google Suite and Office365 Suite.

Requirements involved lifting and caring 50 lbs. in some cases. Part of 4-man team offsite I was only onsite to support 75 users.

Nonprofit Solutions Network – New York, NY April 2015 to April 2018

(MSP Provider)

MSP Manager

Technical Support Engineer

On site and Remote Support for Administration and Network solutions, Management assessment, strategic planning and analysis, Implementation of networking and voice systems (PC's, printers, servers, switches, routers, phones). IBM & Dell servers; Cisco switches / routers, Cisco and Avaya phone systems. Support Google Suite and Office365 Suite. Assisted in the migration from MS exchange to Office 365.

• Sets up, verify, and run jobs using job control language statements and / or other appropriate commands.

• Monitors scheduling system to ensure proper scheduling constraints, completion, and disposition of jobs.

• Analyzes and recovers systems when malfunction occurs.

• Establish Management Services Provider (MSP) for Clients; Monitor Backup, Antivirus, Network Services.

• Directs input and output queues, readers, writers, and classes to meet scheduling commitments.

• Documents all new, changing, and malfunctioning jobs related to the hardware and software in an on-line file.

• Troubleshoots software and hardware on-line to maintain performance and system throughout.

• Monitors job output, using bureau documentation to ensure proper printing, correct break down and accurate delivery of customer files.

• Monitors hardware and software on LAN / WAN systems.

• Monitors jobs using a computer terminal or personal computer (PC).

• Assists customers resolve problems with computer hardware and software (MSP Services)

• Coordinates and schedules work with vendor service providers.

• Onboarding new employees with procedures, policies, and protocols. Implemented ticketing and monitoring systems for support for 20 network clients. Managed and support of 4 level 1 and 2 technicians utilizing ticketing system. I provided backed up supported them while they answer phone and onsite calls.

• Utilizing.sysaidit.com, Auto task, connect wise and LabTech, ticketing, and monitoring software. Responsible for communications of with clients and technicians on onsite.

•Active Directory Domain Services authenticates and authorizes all users and computers in a Windows domain environment assigning and enforcing security policies for all computers and installing or updating software.

NSN team of 5 provided services to 10-20 organizations for example CNYCN, CDCU, and Madison Square chiropractor . Provided Windows 7, 10 MS Office 2007, 2010, and 2016. Provided Mac Desktop. Laptop, Chrome Book, IPAD and mobile phone support for end users.

Borough of Manhattan Community College – New York, NY April 2015 to July 2015

(Onsite System Engineer - contract)

Technical Support Engineer

AMAG and salient software administering Complete view for security environment access points (cameras, door, turnstiles, ID; scanners, printers. The college’s network currently spans over eight locations and the supported user community of students, faculty, and staff totals approximately 27,000. A member of the Server and Operation Support Team and report to the Manager of Operation Services. Responsible for maintaining technical documentation, inventory information on assigned equipment. Assist public safety staff, managers and supervisors with daily activities in supporting security systems and applications.

• Knowledge of commonly used network applications and software packages such as Microsoft Outlook all versions, Microsoft Office Suite all versions, Adobe Writer, WinZip, Internet Explorer, Google Chrome, Firefox, MacAfee Anti-Virus, etc.

• Maintain analyze, troubleshoot, repair, and replace computer systems: hardware, software, and peripherals include printers, scanners, and other devices.

• Keep up to date on daily basics detailed documentation on every Helpdesk work ticket.

• Assist with Support AMAG access control application on the servers and the clients: OS, patches, drivers, applications, and hardware etc.

• Assist Support and management Microsoft SCCM servers and managed desktops using the server include create image, update and rollout OS, patches, drivers, applications etc.

• Assist Support Active Directory, Network and local Printers and Scanners management applications.

• Assist Install and support Easylobby guest management software and workstations.

• Assist Install and support Salient Video Management Servers application, Hardware, and workstations.

• Assist Install and support Panasonic Video Management Servers application, Hardware, and workstations.

• Assist Install, support and manage Public Safety Server application, client workstation and all required hardware.

• Ability to learn and support users on daily basis.

• Assist Install and manage public safety applications on laptops, cell phone and pads.

• Assist Install and manage network and local printers, scanners, and multifunction function devices.

• Requirements involved lifting and caring 50 lbs. in some cases

Technical Skills

Cisco Networking Academy, Certified Cisco System Associate: March 2002

Proficient in Microsoft Office Suite.

A+ and N+ Certification

Computer Repair; Implementation and support of Windows Operating Systems; Computer assembly, support and maintenance; Configuring, upgrading, and troubleshooting networks.

Special Projects and Highlights

Highly experienced in the operations of many aspects of producing garments Receiving and reviewing spec packages from companies such as Polo, Tommy, Lee, and Levis; managed caseloads between 200,000-300,000 garments/week. I designed and developed the first and production patterns utilizing GGT systems for ten years and managed the projects from hiring staff to purchasing equipment, to creating documentation and procedures as well as SPEC, BOM, Time studies, and cost sheets. I am confident in planning inventory, production, and procurement as well as supervising over 20 people in multiple locations. I obtained patternmaking first pattern and production pattern skills utilizing the GGT system. I attended F.I.T. for pattern making and grading.

Willing to travel and/or relocate

References

RSC Solutions - Jerry D’Andrea - ********@************.*** – Phone 551-***-****

Montefiore Hospital - Steve Christensen - *****************@**********.*** – Phone 914-***-****

LMS Technical Services - Scott Shatzkamer - *****@*******.*** - Phone: 631-***-****

ICM - Ronald Singh - Director of operations - ******@**************.*** - Phone: 973-***-****

HCL America, Inc - Pawan Singh - *****@**********.*** - Phone: 631-***-****

Onco360 - Bincy Direct of CareMed Pharmacies - *****@*******.*** - Phone: 516-***-****

Nonprofit Solutions Network - Claudio Nunez - IT Manger ******@***.*** - Phone: 212-***-****

Contact this candidate