Customer Service High Volume

Jozette Acosta

**** ****** ****** ***. *****: 702-***-****

Las Vegas, NV Email: ***************@*****.***

Summary:

Detail oriented with the passion to help others in a high volume, diverse environment. Loyal and hard working, with the ability to quickly adapt and learn to add to my customer service to maximize success. Possesses strong communication skills, problem solving, and leadership qualities to take initiatives on projects individually or in group settings.

Experience:

Tuscany Suites & Casino 08/2024 - Present

Model Cocktail Server

Daily duties include but are not limited to taking orders, reciting selection of all call and premium brands as requested, maintaining complete knowledge of all liquor brands, beers and non-alcoholic selections available on casino floor and lounge, maintaining cleanliness of guest areas at all times including removing empty glasses/bottles and cleaning ashtray, replenish beverages as requested, frequently checking back with Guest to inquire about satisfaction, complete side duties including but not limited to replenish straws, napkins and all items needed to fulfill job duties, check and maintain proper setup and cleanliness of service station before, during and after shift, communicate orders into system through bartender ensuring transmission is verified, participate in in-house modeling programs, etc.

Happy Camper 02/2024 - 10/2024

Busser

Daily duties include but are not limited to maintaining an organized restaurant, cleaning tables, arranging tables in order to seat guests, answering guests questions regarding the restaurant, organizing the dishes in the dish pit, assisting servers with any tasks they need help with, etc.

Venetian Hotel Resort 01/2023 - 4/2024

Lifeguard

Daily duties include but are not limited to answering guests' questions regarding the hotel, ensuring the safety of guests in the pool, enforcing pool rules, acting efficiently in emergency situations, handling first aid from guests, picking up trash and towels, etc.

Education

Bachelors in Urban Affairs in Criminal Justice 2024

Contact this candidate