Customer Service Data Entry

Objective: Obtain a part-time position with heavy facilitation/support component

and flexible scheduling utilizing the skills obtained from employment experience and pursuit of continuing education.

HIGHLIGHTS OF QUALIFICATIONS

Ability to deal with the public in a professional manner.

Understanding of the need to follow established procedures.

Successful in finding creative solutions to difficult problems.

Able to work independently and as a cooperative team member.

Personal pride regarding well-developed attention to detail.

Recent Graduate of Southern New Hampshire University with a BA in Graphic Design and Media Arts with a heavy emphasis on social media marketing. PROFESSIONAL SKILLS

Extensive customer service skills including; courteous conflict resolution, researching details of service failures, creative problem-solving, and follow-up.

Experienced in use of Microsoft Office, Adobe Creative Suite, and customized database multi- screen user systems for order / data entry. Ability to quickly learn use of new software packages.

Type 40+ WPM, ten-key by touch and have worked with a variety of office equipment.

Training instructor for new-hire and existing employees including specialized one-on-one training for employees having trouble learning job procedures; have also taught Keyboarding, Windows and Basic Math at the Community College level.

Monitoring handling of incoming calls by employees for adherence to company standards, handling of incoming irate callers in a supervisory position, and writing letters, reports (including employee performance) as well as providing summary presentations for management.

Experience with program management, grant writing and administration, and billing. References available upon request

Gail A. McClure

32 S. Amanda Cir - Sparks, NV 89436

775-***-**** - *********@*****.***

EMPLOYMENT EXPERIENCE

Oct 06-May 09 RR DONNELLEY

Position Held: Payroll Clerk, HR / EHS Support Staff Location: Reno, NV Responsibilities included: Payroll administration for 300 employees and department managers, office support for Human Resources and Environmental Health and Safety, management of computerized training platform for all employees. Mar 01-Nov 05 THE PASHA GROUP

Position Held: Domestic Move Coordinator Location: Reno, NV Responsibilities included: Heavy telephone customer service; on-the-fly creative problem solving; accurate and timely data entry; on-going coordination and management of 75-80 files with attention to strict detail; courteous conflict resolution; reporting to management; fostering relationships with corporate client management. Jul 97-Mar 00 RELOCATION MANAGEMENT RESOURCES

Position Held: Client Services Manager Location: Sparks, NV Responsibilities included: Heavy telephone customer service; accurate and timely data entry; file management; some contract administration; courteous conflict resolution; reporting to management; fostering relationships with corporate client management; training of all new hire customer service representatives.

Sep 95-Jul 96 FAMILY RESOURCE CENTER OF N.E. NEVADA Position Held: Executive Director Location: Elko, NV Responsibilities included: All HR, Payroll, AP and AR functions; grant writing, reporting, billing, and administration; administrative duties for the Board of Directors including budgets, agendas and reporting; program development; liasing with other not-for-profit human service organizations in our service area; coordination of satellite offices. Also served as Board President 07/96-07/97.

Aug 91-Feb 95 GREAT BASIN COLLEGE

Position Held: Office Manager, Community Education Location: Elko, NV Responsibilities included: Office management; quasi-supervision of switchboard operators during normal business hours; pay contracts and recruitment of instructors; teaching of computer classes as required; course registrations and fee collections; administration of summer school and “Kids Kollege”; assisting with administration of Elderhostel programs. EDUCATION

BA, GRAPHIC DESIGN AND MEDIA ARTS – SOUTHERN NEW HAMPSHIRE UNIVERSITY Graduated Spring 2024.

BS, FINANCE -- UNIVERSITY OF NEVADA, RENO

Graduated Fall 1989.

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