Operations Manager Employee Relations

Frank L. Greene

●Newark, NJ ***** 973-***-****) **************@*****.***

Transportation and Logistics Operations Manager

Performance-driven Customer Logistics Manager with over 10 years experience in the logistics, transportation and distribution field. Skilled in conducting root cause analysis and effective resolutions for all logistics and transportation operations. Excellent track record in managing large teams in dynamic, fast paced multi-functional environments.

Signature Qualifications

●Customer Focused Solutions

●Routing / Dispatch Software Systems Proficient

●DOT Compliance Requirements Knowledge

●Employee Relations Strategies

●OSHA Laws & Regulations Compliance

●Quality Assurance Safety Management

●Warehouse Operations Procedures

●Multi-Customer Account Management

●Continuous Measurable Improvement

●Strong Analytical Problem Solving Skills

Professional Experience

Operations/ Transportation Manager, 03/2018 to Current

Ryder System Inc. – NJ

Responsible for all aspects of transportation operations and account management for contracted clients. Provide day-to-day direction to salaried customer logistics supervisor, 20+ commercial drivers and administrative support staff.

Key Results:

●Implemented new employee safety orientation standards.

●Successfully improved employee relations through recognition and communication strategy.

●Facilitated training on new routing and dispatch software rollout.

●Decreased RAB's (Risk Associated Behaviors) incidents by 15% through effective coaching and training initiatives.

Operations Manager (Consultant), 01/2017 to 12/2017

Ahold – NJ

Provided consultant support by conducting analysis of operational practices and utilizing data results to streamline and help improve operations processes.

Key Results:

●Assisted in successful implementation of standard operating procedures for continuous improvement.

●Cultivated strong business relationship with client due to strong results in operational improvement established.

●Assisted in re-training initiatives of management team and employees.

●Communicated effectively across matrix style management system.

Operations Supervisor, 02/2015 to 01/2017

XPO Logistics – NJ

Oversaw all warehouse shipping and receiving direct-to-customer operations for a team of 60+ employees and leads.

Key Results:

●Successful in identifying redundancies and streamlining processes.

●Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.

●Simplified shipping and receiving processes, which boosted productivity 35%.

●Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

Warehouse Manager, 01/2010 to 02/2015

Transtar Industries Inc. – NJ

Oversaw all day-to-day receiving, warehousing, distribution and maintenance operations.

Key Results:

●Played key role in partnering with operations leadership revising and developing procedures to reduce risk and achieve compliance with regulations.

●Received Employee of the Quarter award recognition for exceptional performance from corporate level management.

●Successfully monitored annual freight budget of over 1 million dollars.

Warehouse Supervisor, 01/2008 to 01/2010

Hermana's Warehouse – NJ

Education

Accounting

Seton Hall University

Contact this candidate