Customer Service Representative

RUTH BROOKS

512-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Experienced and dedicated professional with over 25 years of diverse experience in customer service, retail management, and technical systems analysis. Proven ability to lead teams, enhance customer experiences, and ensure operational efficiency. Adept at managing high-volume tasks, training employees, and creating positive customer relationships. Seeking a customer service role to leverage extensive experience and contribute to company growth and culture.

CORE COMPETENCIES

Customer Service Excellence

Leadership & Team Management

Communication

Cash Handling & Payment Systems

Problem Solving & Critical Thinking

Software Skills

Time Management

PROFESSIONAL EXPERIENCE

Customer Service Representative

Goodwill – Austin, TX

October 2022 – August 2023

Delivered exceptional customer service in a busy retail environment, ensuring positive customer experiences.

Organized merchandise on the sales floor and maintained store cleanliness.

Trained and mentored new retail associates to improve team performance.

Managed cash drawers, processed transactions, and ensured cash handling accuracy.

Manager

Georgia Potato Factory – Atlanta, GA

February 2000 – October 2022

Led a team of employees, providing coaching, training, and performance management.

Delivered excellent customer service and ensured the satisfaction of clients and staff.

Managed inventory, ordered food, equipment, and supplies, ensuring stock levels were maintained.

Oversaw day-to-day operations, including staff scheduling, safety procedures, and quality control.

Cashier

Taco Bell – Austin, TX

March 1998 – May 2000

Provided friendly and efficient customer service while taking orders and processing payments.

Prepared food items following company standards and health regulations.

Maintained a clean and organized work area and ensured timely service.

Handled customer complaints professionally, ensuring a positive dining experience.

Systems Analyst

Santa Fe Railroad – Topeka, KS

September 1978 – August 1999

Developed, tested, and debugged mainframe applications using COBOL, JCL, and IBM MVS.

Wrote detailed design specifications and provided ongoing support for production applications.

Collaborated with team members to implement new software solutions and improve system efficiency.

Conducted troubleshooting and resolved issues in production systems to minimize downtime.

EDUCATION

High School Diploma

Crenshaw High School – Los Angeles, CA

Graduated: 1975

CERTIFICATIONS & TRAINING

Pathway to a Career Program – April 2024

Senior Planet/AARP – April 2024

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