Customer Service Call Center

Location:

Posted:

January 11, 2025

PROFESSIONAL (©

SUMMARY

SKILLS

WORK HISTORY

Mukendi Elie

@ Waukee, IA 50263 *2-515******* **************@*****.***

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Dynamic professional with a proven track record in customer service optimization

and problem-solving, honed across roles at Amazon and other leading

companies. Excelled in managing high call volumes and resolving complex

issues, enhancing customer satisfaction. Skilled in both technical support and

building rapport, demonstrating a commitment to excellence and continuous

improvement.

¢ — Problem-solving skills ¢ Answering questions

¢ Customer support ¢ Complaint resolution

¢ Data entry ¢ — Appointment scheduling

¢ Customer service ¢ Product knowledge

¢ Verbal and written communication »* Payment processing

¢ Call center customer service ¢ Calm disposition

¢ Resolving issues ¢ — Building rapport

e — Inbound phone calls ¢ — Inbound phone call management

¢ Call center operations ¢ Account updating

¢ Communicating with clients ¢ — Technical support

¢ Customer communications e Customer service optimization

¢ — Call control ¢ — Quality control

CALL CENTER REPRESENTATIVE 12/2023 to CURRENT

Amazon lowa City, IA

Managed high call volumes while providing exceptional customer support

and maintaining professional composure.

Met customer call guidelines for service levels, handle time and

productivity.

Handled escalated calls professionally, effectively resolving complex issues

and ensuring client satisfaction at all times.

Delivered prompt service to prioritize customer needs.

SALES ASSOCIATE 07/2019 to 12/2021

Walmart West Des Moines, IA

Organized racks and shelves to maintain store visual appeal, engage

customers, and promote specific merchandise.

Handled cash transactions efficiently while adhering to company cash

handling policies, ensuring accuracy in all financial exchanges.