Customer Service Quality Assurance
Resume:
Dena M Dray
Indianapolis, Indiana 46203
Phone 317-***-****
Overview:
My whole career has been customer service, maintaining high quality, and working in a very
Fast pace environment. I have good work ethics and am able to work with anyone. I’m very
organized and self motivated. Able to multitask several things at once and become very knowledgeable at whatever I do.
Graduated from Ben Davis High School [1977]
Fiserv: 1998 to 10/15/2020 [22 years] 2307 Directors row
Indianapolis In 46241
Supervisor: Debbie Hummel
Production: Performs duties using automated equipment which embosses secured and nonsecured cards which is putting correct tipping color, account numbers and customer’s name on the card per the job ticket [1 year]
Vault: Balanced stock and pulled secured cards to fulfill what the job tickets called for. [1 year]
Auditor: Review and verify the accuracy of job tickets Which is correct inserts, envelopes, and stock paper. [3 years]
Security: Watching Security tapes to insure everyone is following security rules and regulations enforced by the company. Making secured badges which allow entry to building. [2 years]
Quality Assurance: checking a wide variety of jobs for correct paper, inserts. and conducting a tap test to envelopes. [3 years]
Diversified Services: High attention to detail, inserting a large number of jobs by hand, following job
Tickets for correct inserts, envelopes and making sure correct paper stock are being used for each job. [13years]
Meijer [1994 to 1997] 5349 w pike plaza rd
Indianapolis In 46254
Cake decorator, donut fryer, customer service, using a large mixer for making cakes and icing. Labeling
Product, cleaning, stocking, and maintaining high quality standards.
Manpower [1986 to 1989]
Customer service, cashier, stocking
Airport Hilton [1980 to 1985]
Bartending, waitressing, taking orders, delivering food and drinks to customers, stocking, cleanup and maintain good customer service.
Burger king [1978 to 1979] 5199 w Washington St
Cashier, taking food orders, stock and cleanup Indianapolis In 46241
Steak n Shake [1977 to 1978]
Cashier, waitress, cleaning, stocking and setting up tables.
3810 w Washington St
Indianapolis In 46241
Closed References
Pat Wheeler co-worker Fiserv 317-***-****
Toni Noland co-worker Fiserv 317-***-****
Carrie Smith co-worker Fiserv 317-***-****
Fiserv Human Resources 317-***-****
Contact this candidate