C# Technical Support

JOHN STEPHIN MIRANDA

Literate in C#, Visual Basic

Programming, MySQL, Adobe

Photoshop

Game Development( Unity C#).

IP Addressing and Subnetting

Computer Literacy

Project Management Tools

Computer Enthusiast

S K I L L S

+639*********/+6399

51530322

Iloilo City, Philippines

Putatan, Muntinlupa City

***********@*****.***

Pursuing opportunities which will allow me to grow professionally, while effectively utilizing my versatile skill set to help promote your corporate mission and exceed team goals.

O B J E C T I V E

E D U C A T I O N

Filamer Christian University

May 2019

BS IN INFORMATION TECHNOLOGY

E X P E R I E N C E

LEVEL 2 - SUPPORT SPECIALIST

iRipple

August 2024 - Present

Providing On-Site & Off-Site Technical Support (phone, web- based tools, e-mail)

Identifying and escalating priority issues per Client specifications. Mall integration.

Fixing database issues and providing data checking. POS system configuration and troubleshooting.

Validating issue/concern for Reports that they generate. Interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Document and report recurring issues to assist in system updates and improvements.

Delivered remote and on-site support for clients, reducing system downtime by 20%.

Providing support both backend and Local POS.

IT SUPPORT - POS SPECIALIST

Personal Collection Direct Selling Inc.

April 17, 2023 - May 31, 2024

Functional Testing for BMS(Branch Management System) Core Module.

Training Rollout and Coaching to BMS Users.

BMS Deployment rollout to all branches, process and policy coaching, transaction guidance, and stabilization. BMS Transaction Support

Data Integrity Checking and Coordination with BMS Developers. Resolving concerns and ticket issues from the portal. Processing online remote payment in WINSCP

Validating sales reports.

Provide support through the ticketing system.

Providing validated data to developers for error resolution. Average ticket and job order resolved (60 tickets) and more than 90+ tickets when a System error occurs.

Postman API, Azure Virtual Desktop, Microsoft PowerBI, Trello. Root Cause Analysis.

Reading and Validating Statement of Account

Grandcanyon-Chevrolet

2022-2023 February

IT STAFF

Troubleshooting and repair for Computers.

Maintenance of Office equipment (CCTV, Desktop, Laptop, Printers)

Software Installation through Cloud server from Head Office. Managing reports and updating inventory computer/equipment. Assisted Group Retail Manager and Human Resources department for boosting Social Media pages with Poster Layout using Adobe Illustrator.

Monitoring all desktops, laptops, and other office equipment. Provided technical support through phone, emails, and messages from other branches(KIA Motors and Chevrolet)

Configuring and troubleshooting LAN and WAN.

BISMAC (BUSINESS MACHINES CORP.)

2019-2022

TECHNICAL FIELD ENGINEER - POS SPECIALIST

Installation and Repair of POS and MIS.

Provided desktop and POS System support.

Repairing and troubleshooting of Business and Office equipment

(Biometrics, printer, shredder, cash register machine. Conducting field service for repair in other Regions. Assisted in installing store peripherals.

Remote troubleshooting and resolving hardware and software failure with a 100% success rate.

Provided Level 1 and Level 2 support including Network troubleshooting.

Active directory experience.

Average ticket and job order resolved (70 tickets) Onsite installation of POS and peripherals from scratch. Provided hands-on orientation of Software for end-users. Configuring and troubleshooting LAN and WAN.

S E M I N A R S A T T E N D E D

PSITE 21st National Convention Iloilo City

Introduction to Database Design Spring Valley Seminar Robotic Engineering in Spring Valley

23rd Philippine Society Information Technology Students - Region6

T R A I N I N G S

Robotic Engineering Workshop

National Certificate II in Computer Systems Servicing Brother Printer Training.

Certificate of Participation- Backend Web Development 101 Certificate of Completion - IP and Subnetting Course Mnet IT

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