Customer Service Multiple Departments
Resume:
Michelle J Murphy
Waukegan, Illinois 60087
************@*****.***
Objective
Experienced, quality-focused servant-leader with 14+ years of sales and managerial expertise. A strong communicator and critical problem solver, I'm committed to fostering teamwork and continuous learning. Skills and Abilities
Process enhancement
● Collaborated with multiple departments to assess processes to determine its effectiveness for leaders, employees and the customer .
● Using face-based decision making to identify challenges that we harming the sales process, as well as spotting opportunities that would dramatically increase sales due to ease of upselling Relationship Building
● Developed and maintain strong relationships with internal teams, and external partners
● Completed comprehensive sales and customer service trainings to build trust in my production knowledge
Cross-functional collaboration
● I've effectively partnered with individuals across various stages of the "purchase journey," advocating for exceptional customer experiences by pinpointing "sales pain points" and spearheading end-to-end process improvements, all guided by our central focus on creating a positive buying experience.
Versatility
● Managed government funds (grant), demonstrating financial acumen and compliance
● Analized customer buying trends and implemented strategies for sales growth
● Coordinated meetings and events, ensuring effective communication and collaboration Experience
Contingent Commercial Data Specialist, Stericycle Bannockburn, IL (Feb 2024 -Oct 2024 )
● Cleaned data post-migration to a new system, ensuring accuracy and integrity.
● Managed ticket queue, reviewed contract issue requests, and conducted thorough research on contracts.
● Updated and amended contract dates and terms based on requests.
● Built and amended contracts in Salesforce, ensuring contractual compliance and accuracy. Insurance Specialist I, AbbVie (Nov 2021 - Aug 2022)
● Provided insurance coverage and prior authorization details.
● Supported offices with plan forms and portal information.
● Assisted in dispute resolution.
Program Coordinator, STARR @ John R. Lewis Middle School (Sept 2018 - March 2020)
● Managed government funds, payroll, budgeting, and compliance.
● Oversaw a team of 20-25 staff and 5 vendors.
● Facilitated peer and parent-child mediations.
Internet Sales Manager & BDC Lead, Grossinger Toyota & AutoNation Toyota Scion (July 2008 - May 2014)
● Directed BDC operations, maintained customer communication, and increased monthly sales.
● Analyzed customer buying trends to drive sales growth. Education
Waukegan Public High School
Graduated in 2005, Waukegan,IL
Robert Morris University, Business Administration
Attended from 2005-2007, Waukegan,IL
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