Digital Transformation Program Manager

Mohamed Salah

Richmond Hill, Ontario, Canada

Phone: +1-437-***-**** Email: ******.**.****@*****.***

LinkedIn: LinkedIn.com/in/Mohamed-Abdulaziz

PROFESSIONAL PROFILE

Accomplished Digital Transformation and Program Management Leader with more than 23 years of experience delivering enterprise-level technology initiatives and boosting digital maturity. Skilled at aligning innovation with strategic goals to drive measurable results. Adept at implementing AI-enabled solutions, managing complex portfolios, and fostering cross-functional collaboration. Known for championing a customer-centric focus and guiding teams through each stage of the project lifecycle.

CORE COMPETENCIES

Digital Transformation & Strategy: Designing and executing digital roadmaps, assessments, and governance frameworks.

AI & Emerging Technologies: Deploying AI-driven solutions, including RAG systems and agentic tools.

Program & Portfolio Management: Overseeing benefit realization, performance metrics, and stakeholder engagement.

Leadership & Mentorship: Coaching, developing high-performing teams, and cultivating a collaborative environment.

Agile & SAFe Practices: Embedding Agile and SAFe methodologies to align IT capabilities with business objectives.

Customer Experience Optimization: Advocating user-centric service design and innovative delivery models.

Stakeholder & Vendor Management: Handling RFP processes, vendor selection, and contract negotiations.

Financial & Resource Planning: Managing budgets, resource allocation, and performance reporting.

PROFESSIONAL EXPERIENCE

Program Manager – Digital Strategy & Transformation

Kuwait Finance House (KFH), Kuwait 2024 – Present

Served as Program Manager for Ahli United Bank (AUB) during its merger with KFH, ensuring smooth integration of technology portfolios and processes.

Collaborated with the Digital Transformation Team to optimize portfolio performance, leveraging Power BI dashboards for real-time visibility and reporting.

Contributed to AI Roadmap Execution, partnering with cross-functional teams to roll out advanced automation solutions.

Partnered with Digital Champions and Stakeholders to further digital maturity and promote ongoing innovation.

Planned and led diverse technology projects, offering leadership, direction, and coaching to align with corporate strategies.

Managed an array of technology initiatives, ensuring on-time delivery, budget adherence, and compliance with organizational standards.

Defined project scope, developed cost estimates, identified resource needs, and established communication plans for clear stakeholder engagement.

Regularly led project status meetings, tracked tasks, and mitigated risks as the primary point of contact.

Spearheaded a Digital Transformation Culture & Mindset Program, featuring:

oDigital Transformation Champions, Innovation Lab, Gamified Learning Initiatives, Cross-Functional Hackathons, AI Tools & Training, and Design Thinking Workshops

Led Digital Maturity Assessment, guiding organizational improvements in line with global benchmarks.

Established a Digital Lab equipped with AI frameworks and RAG systems, enabling data-informed decisions and real-time collaboration.

Drove Cross-Portfolio Digital Initiatives, aligning technology efforts with core business objectives to maximize ROI.

Project Manager – Digital Excellence & Operations

Ahli United Bank (AUB), Kuwait 2018 – 2024

Oversaw full-cycle delivery of enterprise application projects, including Microsoft Dynamics implementations.

Orchestrated RFP processes, vendor selection, and contract negotiations to secure top-tier technology solutions.

Adopted Agile and SAFe principles to streamline processes and align IT outputs with evolving business needs.

Administered budget planning, performance tracking, and continuous improvement activities, resulting in cost savings and efficiency gains.

Advanced the organization’s customer experience by rolling out intuitive digital platforms and automated workflows.

Chief Strategy Officer

Silver Coast SDN BHD, Malaysia 2017 – 2018

Steered organizational growth through targeted strategic initiatives and realigned resources with market opportunities.

Guided executive teams to establish and implement meaningful transformation goals.

Introduced governance frameworks to maintain transparency and accountability across project portfolios.

Senior Project Manager, eChannels

Ahli United Bank (AUB), Kuwait 2006 – 2017

Led digital initiatives focused on augmenting online service offerings and driving the bank’s digital maturity.

Oversaw IT infrastructure enhancements, ensuring regulatory compliance and operational robustness.

Collaborated with cross-functional units to achieve timely, customer-centric solutions.

EDUCATION & CERTIFICATIONS

Bachelor of Electrical Engineering (Computer Major) – Benha Faculty of Engineering, Egypt (2001)

Portfolio Management Professional (PfMP), PMI 2024

Program Management Professional (PgMP), PMI 2022

Data Analytics & Visualization, IBS 2022

MiniMBA, IBS 2015

ADDITIONAL INFORMATION

Skilled at communicating complex technical concepts in straightforward terms.

Proven ability to mentor and lead diverse teams in fast-paced settings.

Passionate about applying emerging technologies to achieve tangible business outcomes.

References available upon request

Contact this candidate