Customer Service Unarmed Security

Jalen Shannon 202-***-****

***************@*****.***

EXPERIENCE

Wendys, Washington Dc— Crew Member

February 2018 — November 2021

Worked well in a fast-paced, high pressure environment

Greeted and served customers

Answered customer questions

Answered and made phone calls

Maintained a positive relationship with coworkers

Handled administrative tasks

Took cash and credit card payments

Maintained area cleanliness

Provided customer service with a smile

Restocked supplies

Prepared food and stocked the fridge and freezer Mcdonalds, Landover MD — Crew Member

November 2021 - August 2023

Smile and greet guests and request order immediately upon arrival.

Take orders and enter them into the point of sales terminal accurately.

Suggestive sell and answer menu questions.

Collect money and provide correct change.

Assemble orders, including condiments and other service items needed or requested.

Ensure that guests receive only quality products.

Keep the sales area stocked, clean and organized.Clean and stock beverage bar.Clean dining room tables and seating.

Clean and stock restrooms.Sweep and mop the dining room and restroom floors frequently.

Assist other sales representatives as needed.

Maintain a cooperative, harmonious working

relationship with management and fellow team members.

Recognize and adhere to all sanitation, safety, and security policies and procedures to ensure a safe environment for all.

Took customer orders

Welcomed all customers

Ran the cash register

Responsible for answering the phone

Prepared food items

Cleared tables

Opened and closed the store and restaurant

Provided exceptional customer service

SKILLS

-Very Reliable

-Fast Learner

-Computer Skills Accurate

-Willing To Work Overtime’

-Always On Time

-Communication

-Good Customer Service Skills

Metropolitan Security Services, Hyattsville MD— Unarmed SPO

August 2023 — Present

● Crime prevention: Unarmed security guards prevent illegal or inappropriate actions by their visible presence.

● Monitoring: Unarmed security guards monitor

surveillance cameras and alarm systems for disruptions or unlawful activities.

● Investigating: Unarmed security guards investigate suspicious activities.

● Reporting: Unarmed security guards report security breaches to law enforcement. Patrolling: Unarmed

security guards patrol buildings and perimeters.

● Controlling access: Unarmed security guards control the entrance and departure of employees, visitors, and vehicles.

● Evicting: Unarmed security guards evict trespassers and violators.

● Informing: Unarmed security guards inform personnel and visitors of security procedures.

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