Customer Service General Manager
Resume:
CONTACT
******.****@*****.***
Henderson NV 89002
SKILLS
Exceptional Customer Service
Communication and interpersonal
Leadership
Adaptability and Flexibility
Problem-Solving
Professionalism
Attention to detail
Team work and Collaboration
Biel ley s40F1
EDUCATION
HIGH SCOOL
Hospitality High School in Rome,
Italy
RTs)
LORENZO
GROSSI
HOSPITALITY
have worked in customer service my entire life and enjoy creating a
welcoming, warm and positive environment for guests. Being trilingual
and an avid world traveler can create a custom experience for anyone
connecting well with both guests and coworkers.
EXPERIENCE
GENERAL MANAGER
Via vai Cucina Italiana Carlsbad, CA
2021- 2024
Staff scheduling, management of the wine program, answering emails, scheduling parties,
coordinating with the chef for private party menus, working with wine makers to present food
and wine dinners, researching new products, creating and maintaining connections with food and
business reps to expand the business.
HEAD SERVER
Vigilucci’s Carlsbad, CA
2019 - 2021
e Manage team
e Provide exceptional service
¢ Collaborate with the manager
ASSISTANT MANAGER/SERVER
Piacere mio San Diego, CA
2014 - 2019
e Server
¢ Creating the wine list
e Employee scheduling
e Customer Service
SERVER
il Fornaio Coronado, CA
2010 - 2014
e Server
¢ Customer Service
Contact this candidate