Customer Service High School

ASIERAH FocHu

**** ****** ***** ***, *****, Maryland, 20774, US + 301-***-**** + ***********@*****.***

Professional Summary

Iam a very service-driven woman. Prioritizing, completing multiple tasks at once, and following through on objectives are all skills I possess. I am a

Service expert with 1 year and about 6 months of experience in the service industry. I am a customer-focused and high-energy team member with

experience in customer relationship management, conflict resolution, safety protocol, regulatory compliance, and time management.

Skills

© Pricing tool development

* Communications

* Relationship development

© Customer service

Strong verbal communication

Food preparation

‘Team building

Interpersonal and written communication

Self-motivated

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Data analysis

© Extremely organized

© Team Leadership

Conflict resolution

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Education

High School - 2023

Largo High School - Largo, MD

Nursing - Some college (No degree)

Prince George's Community College - Main Campus - Largo, MD

Work History

Food Services - January, 2023 to Present

Wegmans - Lanham, MD

«Followed safe working practices, food safety regulations, and company policies.

Had professional interactions with customers, coworkers, and managers, which aided in the development of clear communication and active

listening skills.

* Prepared a wide range of foods based on customer requests or supervisory instructions.

Initiated, planned, and implemented process improvements to optimize food inventory levels.

Evaluated the plating of the food for presentation and double-checked the serving temperature and size.

Effectively communicated with kitchen staff about customer allergies, dietary requirements, and other special requests.

‘Used discretion and good judgment when it came to using company materials and supplies.

Kept daily logs of the food that was made, bought, and left over.

Kept everything labeled and organized

Assisted the produce markets bh answering phones, responding to cistomer inquiries, and providing information about the store’s services.

Assisted guests with menu selections and suggested pairings based on their preferences.

Kept track of everything.

* Trained

‘© Was responsible for processing up to 50-60 customer orders per day.

© Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.

© Kept the market and case areas clean and sanitary, adhering to all health regulations and organizational standards.

© Double-checked orders for accuracy.

© Responded quickly to customer concerns concerning the produce department.

© Sought advice.

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