Customer Service Representative
Resume:
Monica Ivory
Rock Hill, SC 29732
*.*****@***.***
Objective
To obtain a position with your organization, this will allow me to utilize my training and skills.
Professional Skills and Experience
Administration/Management
Ensure company policy and procedures are being followed
Maintain daily operation reports
Establish ideas for improvement in production
Organize employee schedule
Maintain compliance
Customer Service Representative
Communicate and coordinate effectively
Record inquires, comments, and complaints
Manage accounts
Process orders
Resolve issues
Medical Coding and Billing
Monitored and updated patient’s records
Verified patient’s eligibility
Performed various administrative duties, filing, faxing, copying, and organizing
Employment
Patient Access Rep. II-Piedmont Medical Center-04/2024 - Present
Security Officer-Allied Universal-03/2024 - Present
Amazon Driver-Red Oak Logistics-11/2023 – 01/2024
Cashier /Sales Floor Associate-TJ Maxx 09/2022 – 02/2024
Customer Service Agent-American Airlines 09/2022 – 01/2023
Customer Service Agent -Piedmont Airlines 02/2017 – 09/2022
Customer Service Assistant - Prospect Airport Services 09/2016 – 02/2017
Nurse Tech / Patient Care Sitter - Piedmont Medical Center 01/2016 – 02/2018
Health Unit Secretary / CNA - Aurora Sinai Medical Center 01/2014 - 09/2015
Education
MATC - Health Unit Secretary, Completed December 2013
Quality Healthcare Options Inc. - Certified Nursing Assistant, Completed July 2013
Milwaukee Career College - Medical Coding and Billing Specialist, Graduated Oct. 2011
MATC - Associates Degree Business Administration, Graduated December 2009
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