Customer Service Team Members
Resume:
CHICAGO, US, ***** • *****************@*****.*** •
DASHON WILLIAMS
Customer Service Professional
PROFESSIONAL SUMMARY
Customer Service Professional with Proven Leadership, Communication, and Problem-Solving Skills EMPLOYMENT HISTORY
LEAD SECURITY OFFICER Dec 2018 - Oct 2023
Allied Universal Security Chicago, IL
• Utilized critical thinking to resolve incidents and maintain safety protocols.
• Enhanced team efficiency through training and mentorship of new staff.
• Communicated effectively with management and team members to ensure seamless operations
• Built strong client relationships by addressing concerns with professionalism and urgency.
• Guided team members to maintain safety protocols and respond effectively to incidents, ensuring operational excellence.
• Acted as a liaison between management and team members, ensuring clear communication and alignment on organizational goals.
• Demonstrated proactive decision-making and problem-solving skills to address client concerns and operational challenges. LEAD MEAT CLERK Oct 2016 - Jan 2018
Mariano’s Grocery Harwood Heights, IL
• Delivered exceptional customer service, ensuring satisfaction and repeat business.
• Reduced overages by 12% through precise inventory management.
• Fostered a collaborative environment while supervising an eight-member team.
• Maintained compliance with safety and sanitation standards. EDUCATION
INFORMATIONAL TECHNOLOGY CERTIFICATION COURSES Feb 2024 - Present Microtrain Chicago, IL
CompTIA A+, ITIL, Microsoft Azure, and Microsoft 365 Certified: Endpoint Administrator Associate GENERAL STUDIES Aug 2013 - May 2014
Harold Washington Community College Chicago, IL
COURSES
COMPTIA A+ Feb 2024 - Present
Microtrain
ITIL Feb 2024 - Present
Microtrain
MICROSOFT AZURE Feb 2024 - Present
Microtrain
MICROSOFT 365 CERTIFIED: ENDPOINT ADMINISTRATOR ASSOCIATE Feb 2024 - Present Microtrain
SKILLS
Leadership, Customer Service, Communication, Problem-solving, Collaboration, Technology, Mentorship, Training, Inventory Management, Safety Protocols, Decision-making, Critical Thinking. ADDITIONAL INFORMATION
VOLUNTEER EXPERIENCE
Volunteer at BuildOn
Chicago, Illinois 2010-2018
• Contributed to buildOn's mission of breaking the cycle of poverty and illiteracy through service and education
• Supported service-learning projects empowering U.S. youth to address community challenges
• Assisted in building schools in economically disadvantaged global communities, fostering collaboration and sustainable development
Contact this candidate