Operational Risk Management

CAREER SUMMARY

• Dynamic Operational Risk Leader with over 15 years of experience in risk management, process optimization, and project execution across global financial services and operational environments.

• Fostered a collaborative and high-performing culture across 13 states for a 100- member team, resulting in the highest VoiceEx score in ORM and a 70% increase in employee retention post-pandemic.

• As the Metrics Coordinator for Operations and Operational Risk, led the Risk Appetite Refresh and RCSA Coordination, developing effective Key Risk Indicators (KRIs) and managing RAU activities using the Archer application.

• Innovated a tracking and monitoring system for model issues, resulting in a 40% net decrease in control issues, decreasing from 10K to 6K issues, by fulfilling control gaps and self-identifying issues with assigned target dates and remediation plans.

• Delivered exceptional service to over 70 institutional Trust and Custody clients, managing a book of business totaling $10B+ in assets, while consistently maintaining a 100% client satisfaction rating.

• Adept at leveraging tools like Archer, ServiceNow, and Tableau.

PROFESSIONAL WORK EXPERIENCE

INVESCO LTD

Operational Risk Manager 3/2024 - Present

• Developed and oversaw comprehensive risk management frameworks to enhance business resilience and compliance, including the integration of ServiceNow, documentation of over 500 controls across, risk and control assessments, and risk reporting for the APAC, EMEA, and Americas regions.

• Partnered closely with cross-functional teams to drive strategic objectives, align on policy standards, and implement streamlined processes that minimize risk exposure while supporting business efficiency and growth.

• Facilitated risk and control self-assessments, challenged the line of +business as to the appropriateness, effectiveness, and completeness of its internal controls, risk mitigation plans, and related progress.

• Lead key workstreams to achieve enterprise-wide risk management targets, with a focus on efficiency, compliance, and sustainable risk practices, positioning the business to meet evolving regulatory and operational demands.

ARTECH INFORMATION SYSTEMS (WELLS FARGO)

Strategy & Execution – Lead Business Execution Consultant 1/2024 – 2/2024

• Developed the Risk Assessment Framework for 100 Risk Assessment Units, leading cross-functional teams in strategizing, planning, and executing this critical initiative.

• Engaged in strategic and efficient program management, limiting risk exposure and enhancing business performance through comprehensive reviews and data-driven fact-finding.

• Influenced and guided the Strategy and Execution team, leveraging experience in Management Consulting, Strategy Consulting, or Business Operations to facilitate decision-making and implement effective solutions. PNC FINANCIAL SERVICES, OPERATIONAL RISK MANAGEMENT AVP/VP, Risk & Control Advisor 2/2023 – 12/2023

• Streamlined operations and improved productivity by centralizing documentation and branding processes, leading to a cohesive and consistent team approach in operational risk management.

• Enhanced team effectiveness and client confidence by clearly defining roles and responsibilities, and by leading the Operational Model Refresh project, which improved issues management, documentation, and reporting.

• Fostered a collaborative and high-performing culture across 13 states for a 100-member team, resulting in the highest VoiceEx score in ORM and a 70% increase in employee retention post-pandemic.

• Innovated the onboarding process for ORM, significantly improving new team members' acclimation and effectiveness, evidenced by the ability to contribute within 2 weeks of their start date.

• Developed and managed project leadership through a dotted line structure, focusing on strategic coordination and cross- functional relationships, rather than direct resource management.

• Led numerous initiatives, including the operational risk officer response forum and the standardization of the RAU challenge process, to enhance communication, collaboration, and continuous learning within the organization.

AVP, Risk & Control Specialist, Senior 5/2019 – 2/2023

• As the Metrics Coordinator for Operations and Operational Risk, led the Risk Appetite Refresh and RCSA Coordination, developing effective Key Risk Indicators (KRIs) and managing RAU activities using the Archer application.

• Played a pivotal role in data analytics and visualization, utilizing Tableau to create interactive dashboards and reports for real- time risk management insights and timely decision-making.

• Regularly prepared and presented comprehensive risk analyses to the Chief Operational Risk Officer, detailing the risk management environment, and tracking of risks and controls.

• Collaborated with cross-functional and senior risk partners to plan, execute, and communicate risk management strategies.

PNC FINANCIAL SERVICES, ANALYTICS & PORTFOLIO MANAGEMENT Quality Analyst Lead 1/2014 – 5/2019

• Led specialized projects focused on risk management, adhering to defined scope, time frame, and budget, while increasing productivity, reducing control issues, and enhancing self-identification of risks.

• Innovated a tracking and monitoring system for model issues, resulting in a 40% net decrease in control issues, decreasing from 10K to 6K issues, by proactively fulfilling control gaps and self-identifying issues with assigned target dates and remediation plans.

• Designed and implemented a training module to optimize the model development lifecycle and streamline related processes.

• Leveraged technology tools to significantly reduce reporting process time from 2 weeks to 3 days, enhancing reporting efficiency, cross-functional communication, and process flow.

• Coordinated internal and external audits, ensuring timely data collection and preparation of responses to internal stakeholders and regulators, while monitoring the status of open issues with SOX, Internal Audit, and Risk Management.

BNY MELLON CORPORATION

Client Administrative Officer, Global Client Administration 9/2009 – 1/2014

• Delivered exceptional service to over 70 institutional Trust and Custody clients, managing a book of business totaling $10B+ in assets, while consistently maintaining a 100% client satisfaction rating.

• Led over 30 Asset Management client conversion and onboarding projects, facilitating kick-off meetings, client experience simulations, and ongoing internal team coordination.

• Collaborated cross-functionally to complete tasks, ensuring seamless service delivery on launch days, resulting in consistently positive client feedback.

• Employed a consultative approach to manage risk exposure, documented unique client requirements, and ensured strict compliance with governing instruments, regulatory requirements, Anti Money Laundering (AML) policies, and Know Your Customer (KYC) protocols.

EDUCATION

University of Phoenix, Pittsburgh, PA

Master of Business Administration (MBA)

Carnegie Mellon University, Pittsburgh, PA

Bachelor of Science in Industrial Management

Project Management Professional Certification Operational Risk Management Certification

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