Customer Service Inventory Management

Keith Betterson

Jacksonville, FL, USA 904-***-**** *******@*****.*** Linkedin.com/in/keith-l-betterson

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About

Results-oriented Manager with extensive experience in operations management, team leadership, and customer service. Skilled in direct management and supervision of teams, safety, quality, and performance management. Excels at engaging teams to meet and exceed customer expectations.

Skills

Analytical Skills · Conflict Resolution · Communication Skills · Continuous Process Improvement · Customer Service · Decision-Making · detail-oriented · Inventory Management · Leadership · Performance Metrics · Quality Control · Pricing Strategy · Safety Monitoring · Scheduling · Supply Chain Optimization · Talent Pipeline Development · Team Leadership · Vendor Relations · communication · Interpersonal Skills · Loss Prevention · Performance Management · Operations · Logistics

Experience

Jersey Mike's Subs Jacksonville, FL, USA

General Manager Apr '23 - Present

·Oversee day-to-day operations, including opening/closing procedures, inventory management, maintaining cleanliness, and ensuring compliance with health and safety regulations.

·Provide excellent customer service, handling orders and complaints, training staff in customer service protocols, and managing cash handling procedures.

·Recruit, hire, train, and schedule employees, offering ongoing coaching, performance feedback, and disciplinary actions as needed.

·Implement marketing initiatives, monitor sales trends, adjust inventory and staffing, and develop new menu items or promotions to drive sales and profitability, achieving $500,000 in revenue as of June 2024.

Tropical Smoothie Café Jacksonville, FL, USA

Assistant General Manage Jun '22 - May '23

·Managed team scheduling, hiring, training, and staff supervision, ensuring smooth daily operations, high standards in customer service, and adherence to cleanliness protocols.

·Oversaw inventory management, including ordering supplies and organizing stock, and monitored sales trends to adjust inventory levels and staffing as needed.

·Assisted in financial management, handling cash procedures, maintaining accurate records, and preparing performance reports to meet budgetary targets.

·Executed marketing initiatives, participated in community events, and encouraged upselling to boost sales and enhance customer engagement.

Amazon Jacksonville, FL, USA

Process Assistant (PA) Mar '21 - Jul '22

·Transferred roles internally from Learning Ambassador to Process Assistant - Mar '21 - Jul '22

·Led shift staffing and provided strategic coaching to Associates, significantly enhancing productivity and operational efficiency.

·Addressed and resolved safety issues proactively, ensuring a secure working environment.

·Conducted advanced training exercises aimed at transitioning to an Assistant Manager (AM) role, including responsibilities as a Stretch AM.

Learning Ambassador - Aug'20 - Jul '22

·Expertly trained new Associates, PAs, and AMs in the Pick and ICQA Departments, facilitating seamless onboarding and integration.

·Played a pivotal role in launching new Fulfillment Centers as part of the Away Team, significantly contributing to the successful openings in Little Rock, Arkansas (LIT1), and Augusta, Georgia (AGS1).

Process Assistant (PA) - Oct'20 - Apr'21

·Directed daily operational plans, coordinating with AMs and OMs to ensure optimal shift performance during peak periods such as Prime Day and Peak Season.

·Enhanced Associate performance through targeted coaching and proactive safety issue resolution.

Social Distancing Team Member - May'20 - Apr'21

·Ensured compliance with health and safety protocols, reinforcing social distancing measures and proper mask usage among Associates to maintain a safe workplace.

Progress Guide (PG) - Oct'20 - Dec'20

·Assisted PAs and AMs in developing and executing daily operational strategies, improving productivity and efficiency.

·Conducted safety training exercises and addressed Associate concerns, fostering a secure and productive work environment.

Warehouse Associate - Oct'19-Nov'20

·Demonstrated versatility by excelling in various roles within the Fulfillment Center (Jax 2), including tote running, down stacking, and water spider tasks.

·Acquired extensive experience in ICQA processes, performing multiple types of counts (SBC, SRC, CC) and resolving complex issues in Problem Solve/Picking.

·Skilled in Stow operations and proficient in executing two types of picks (ARSAW and Universal).

·Served as a Learning Ambassador, troubleshooting ARSAW stations, and actively participating in the Social Distancing Team and Black Empowerment Network (BEN).

·Recognized for exceptional performance as PA of the Month (Nov 2020) and Stretch AM (Dec 2021).

·Identified critical safety concerns, leading to the achievement of Insta Clean of the Region (Mar 2022).

Florida Department of Corrections - Union Correctional Institution Jacksonville, FL, USA

Correctional Officer Lieutenant Aug '14 - Nov '19

Promoted to Lieutenant from Sergeant - Mar '18 - Nov '19

·Directed and oversaw the operations of 50 Correctional Officer Sergeants and Correctional Officers across 15 dormitories, ensuring optimal assignment to security posts within shifts.

·Acted as the primary commander during critical emergency situations, leading response efforts with precision and authority.

·Mentored and developed new employees assigned to my shift, enhancing their skills, and ensuring their preparedness for all duties.

·Supervised and managed high-risk inmates, including those on death row, effectively overseeing housing areas, rigorously enforcing rules, and upholding the highest sanitation standards.

·Executed the secure transport of inmates using approved restraints, guaranteeing adherence to all relevant laws, policies, and procedures; meticulously conducted head counts, maintained strict custody during external appointments, and expertly escorted inmates within the secured perimeter.

Promoted to Sergeant from Officer - May '16 - Apr '18

·Supervised and managed 12 Correctional Officers across 5 dormitories, assigned to security posts within shifts.

Correctional Officer - Aug '14 - Jun '16

·Responsible for the care, custody, and control of inmates in the confinement unit.

Education

Johnson & Wales University Mar '08

Criminal Justice and Corrections

Miami Dade College Mar '00

Associate’s degree General Studies

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