Customer Service Agent

RONDA CALLISON

970-***-**** ********@*****.*** **13 Dunn Ave. Cheyenne WY 82001

PROFESSIONAL SUMMARY

Dynamic professional with a proven track record in customer service and management, exemplified during my tenure at Mary’s Mountain Cookies. Excelled in enhancing customer relationships and streamlining operations, leveraging skills in Microsoft Word and effective communication. Demonstrated expertise in marketing and basic accounting driving significant business growth.

SKILLS

Management

Excel

Quick on learning computer systems

Organizational Skills

Microsoft Word

Quick Books

Basic accounting/accurate 10 key

Customer/Client relations

EXPERIENCE

RECEPTIONIST CLERK American Storage and Postal Cheyenne,WY October 2023 -Present

Developed strong relationships with customers by providing excellent customer service skills. Processed payments accurately according to company policy: balanced cash drawer daily. Answered multiple phone lines with professionalism while managing customer inquiries in a timely manner.

SHOP OWNER Mary’s Mountain Cookies Belton, MO January 2016 - November 2022

From ingredient procurement to point of sale I owned a retail bakery and desert shop that made from scratch and sold gourmet cookies, pies edible cookie dough, cinnamon rolls, ice cream sandwiches, and more with approximately 150 SKU’s. Managed all employee HR, training, and scheduling for up to 9-11 employees. Procured wholesale account customers and managed product fundraisers and store marketing.

OFFICE MANAGER Performance Physical Therapy and Rehabilitation, PC Fort Collins, CO January 2012 -April 2016

Coordinated the schedule and duties of 5 administrative staff, 6 physical therapists. Negotiated collections and insurance accounts, coordinated all staff meetings, business marketing and human resource director. Updated software systems for all staff which included website, accounts receivable and payable.

RECEPTIONIST Performance Physical Therapy and Rehabilitation, PC Fort Collins, CO January 2005 -January 2012

Field calls from patients, doctors, and businesses, marketing and insurance verifications. Maintained and coordinated patient files, physical therapists credentialing, and daily schedules for 6 physical therapists.

REFERENCES

Mary Johns- Mary’s Mountain Cookies -Franchise Founder 970-***-**** ****.*******@*****.***

Rondle Dines Marketing 417-***-**** ******@******.***

Dennis Spitler Personal 816-***-**** ******.*******@*********.***

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