Call Center Customer Service

Jeffrey Cruz

602-***-**** ********@*******.*** In Care of Axis Employment Services 602-***-****

Qualifications

•Open communication with onsite operation personnel

•Coordination of daily operations with scheduled warehouse deliveries

•Dispatching and logistics experience - handling technicians, vendors, and drivers

•Customer service experience

•Handling Shipping/Receiving

•Experienced in different computer systems by employers

Professional

Experience

Reece Plumbing/Farnsworth Wholesale Company January 2023 – May 2024

Warehouse Order Puller

Pulled customer orders daily for Plumbing Supplier.

Used RF scanning gun to identify products being pulled for orders.

Operated electrical lifts and ladders inside warehouse to pull items from racks on higher shelves.

Used forklifts for pallet orders staged outside the yard.

Contract Positions May 2020-September 2022

IEWC

Machine Operator

Operated two different types of machinery where electrical wire was spooled from bulk sized rolls to customer specified length.

Reported daily log of spools completed and total wire length ran during shift.

Met daily spooling goals set by management.

SMS Assist Phoenix, AZ

Customer Service - CSR Dispatch I

•Took inbound calls from the call Queue and created Work Orders based off information provided by the resident(s).

•entered into the "One Network" system that SMS used for Work Order creation.

The Wasserstrom Company

Warehouse Assistant/Receiving

•Palleted and Crated restaurant equipment that was to be shipped out to location for installation.

•Loaded up trailers with the equipment made in adjacent shops to be shipped out to restaurant locations.

•Received and entered warehouse inventory delivered daily.

Consumer Cellular "PHX 3" Call Center

Customer Service Representative

•Assisted Cellphone Plan customers with bill payment.

•Took customer concerns and customer's bad experiences with phone plans and assisted with providing resolutions within my capability.

•Minor troubleshooting with customer devices and reception matters.

Qdoba Facility Service Center Jan 2014 - April 2020

Service Expeditor II & Quality Assurance Representative

•Number one priority - assisting restaurants calling Service Center for all maintenance repairs requested.

•Dispatched service calls for all repairs requested at locations to area vendors in the restaurant’s region.

•Maintained communication with all persons in chain of command with Qdoba Team out in the field. General Managers, District Managers, Facility Managers & Directors of Operations for all regions.

•Pursued resolution on Open Work Orders with vendors dispatched to restaurants. Follow Up assigned on all Open Work Orders each day of the week.

•Assigned to Multiple Teams within the office where specific duties were assigned. Equipment Purchasing, Property Management, Vendor Compliance, Repetitive Services & Invoicing.

•Assisted with being a part of Qdoba’s newly constructed Quality Assurance Department Team.

•Quality Assurance duties ranged from Customer Relations, Employee Incidents & Product/Supply Chain matters.

Nu-Source, Inc. October 2007 - October 2013

Dispatcher & Warehouse Manager

Managed warehouse for a full-line supplier with an emphasis in the circuit board industry.

•Responsible for product receiving.

•Pulled orders upon sales department request.

•Knowledge of product placement within the warehouse.

•Dispatched and interacted with drivers for deliveries and drops.

•Overlooked all freight shipments via truck line, UPS, FedEx & other freight lines.

•Created invoices for back orders.

•Maintained files, reports, and inventory.

•Built Packing Lists, Bill of Ladings, and Manifests.

•Operated a daily shift with two warehouse workers and two delivery drivers.

•Operated facility in compliance with OSHA standards.

Mesa Airlines Jan 2000 - August 2007

Ramp Agent & Dispatcher

Worked all aspects of Ground Operations for the airline.

•Marshall of planes into assigned gates.

•Unloading/Loading of plane baggage, US Mail and Cargo loads.

•Transport bags/luggage to baggage carousels or to the passenger’s next flight destination.

•Dispatch duties consisted of running baggage counts for each Bank of Flights and delegating inbound flights and their baggage loads to bag runners then transferred those bags onto our outbound flights. Bags were picked up at US Airways inbound aircraft after being unloaded from the planes.

•Maintained constant communication via 2-way radios to keep team of bag runners updated with changes in bag counts, time delays and gate changes on the inbound US Airways flights and our outbound Mesa Airline flights.

Education

Liberal Art Studies, Northern Arizona University, Flagstaff, Arizona

Completed General Studies, Hopi High School, Keams Canyon, Arizona

1996

Technical

Everest Advanced, UPS & FedEx World Shipper, Freight BOL’S, Microsoft Word & Excel, Corrigo, Lucernex, ArrowStream, Origami, OpsAnalitica & Online Restaurant Ordering Apps.

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