Customer Service Team Lead

Objective

I am a goal-oriented college graduate that is seeking a position that will allow me to grow my responsibilities, utilize my customer service and technical abilities. In regards to optimizing efficiencies and output.

Professional Experience

Auto Park Cary, Cary NC, Detail Technician Coordinator, March 2024 – Present

Dealing with public and staff enquiries and feedback

Liaising with clients to understand their needs and report on progress

Assisting sales managers to create and share work plans and timelines

Reviewing project costs and forecasts.

Carrying out administrative tasks

Alcon, Fort Worth, TX, Compounder II, February 2022 – July 2023

Prepare batches of raw material for production processing according to specifications and establish procedures.

Obtain material from inventory and utilizes scales or automated equipment to accurate weight,

Clean and sanitized sanitizes processing equipment, tanks, filters, pipes, lines, and pumps.

Completed accurate documentation in logbooks that adhere to GDP and GMP.

Followed hazardous material handling and personal protective equipment requirements.

Alcon, Fort Worth, TX, Warehouse Team Lead, December 2020 – February 2022

• Communicating goals and deadlines to team members

• Creating a productive work environment for the team using gamification, trust and other appropriate strategies

• Assessing team performance and providing feedback to employees

• Assisting with hiring and training employees

• Assisting with the daily operation of the organization

• Providing teams with information about recent developments, programs and policy changes of management

Alcon, Fort Worth, TX, Distribution Clerk I & II, May 2016 – December 2020

Strictly adhere to Current Good Manufacturing Practices (cGMP), Current Good Documentation Practices (cGDP), and Standard Operating Procedures (SOPs).

Inventory control, picking and packing, and storage in the distribution center.

Additional functions of include the use of hand trucks, forklifts, and other devices, as well as computers to maintain data.

Acts as logistics facilitator to ensure all elements of the distribution process are coordinated in such a way that customer requirements and time constraints are met.

Domestic and/or international shipping, and/or administering safety programs.

BPL Plasma, Greenville, NC, Medical Receptionist, Oct 2015 – Jan 2016

Welcomed patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries in a timely and friendly manner.

Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

Ensures availability of treatment information by filing and retrieving patient records.

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Jersey Mikes, Raleigh & Greenville, NC, Shift Supervisor, Aug 2012– September 2015

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Resolve customer complaints regarding worker performance or services rendered.

Meet with managers, supervisors to stay informed of changes affecting operations.

Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.

Receive, record, and bank cash, checks, and vouchers.

Education

Pitt Community College, Winterville, NC-Associates of the Arts Degree, Dec 2015

Wakefield High School, Raleigh, NC-High School Diploma, July 2011

Additional Skills

Microsoft office proficient (Word, Excel, Power Point, Outlook)

Hard and efficient worker as well as excellent leadership skills

Relationship builder with excellent interpersonal skills

Goal oriented

References provided upon request

Contact this candidate