Data Entry Clerk - Advanced

Debra Clawson

Novato, CA

OBJECTIVE: Remote Part Time (work from home) Data Entry – Skill Level: Advanced

AREAS OF EXPERTISE:

Quick and Accurate Data Entry

MS Office365/Office Suite

Google Docs

Audit/Review Administrative Processes to identify areas for improvement

Develop Procedures and Training Manuals

Excellent organizational, verbal and written communication skills

EXPERIENCE:

2020-2022 THE HOME DOCTORS, INC., Novato, CA

PROCESS & SYSTEMS MANAGEMENT

Layoff – position eliminated

Researched, recommended and implemented CRM/Field Service Management Software Program

oDeveloped in-depth Training Manuals

oProvided Software Support for all Users, Office Staff and Executive

oOn-going review & analysis of the effectiveness of the program

oProvided Data Entry as needed

Reviewed administrative operations, providing feedback to increase efficiencies

oCreated Operations Manual

2006-2020 CALIFORNIA CLOSET COMPANY, INC., Point Richmond, CA

2018—2020 TECHNOLOGY (Proprietary Software) SPECIALIST-Corporate Office

Layoff as a result of corporate reorganization due to COVID-19 – major reduction in force

CC Dashboard (Proprietary CRM Software) Help Desk system development and operations

Administer corporate VoIP system

oConsistent effectiveness review and audit

oVetting of potential partners

oImplementation Plan for Migrating corporate locations communications platforms

Support of Senior Manager of Business Analytics & Program Management

2006-2018 NATIONAL CUSTOMER SERVICE MANAGER/OPERATIONS SUPPORT COORDINATOR

Creation of Corporate Customer Service Protocols

Facilitation of satisfactory resolution of customer conflict with franchise operations

Statistical review and reporting of client feedback for Executive Leadership Team

Inter-Departmental Liaison for current and historical company information supporting marketing, franchise operations and corporate counsel

APR 2005-DEC 2005 COMPWEST INSURANCE COMPANY, San Francisco

Workers’ Compensation Senior Underwriter

2004-2005 NORCAL MUTUAL INSURANCE COMPANY, San Francisco

Medical Malpractice Underwriter

2001-2003 ARTIS GROUP, Petaluma

Business Services Manager – Workers’ Compensation Insurance Programs

1997-2001 MIDWEST EMPLOYERS CASUALTY COMPANY, St. Louis, MO

2000-2001 Workers’ Compensation Reinsurance Underwriting Manager

1997-2000 Workers’ Compensation Primary Division Underwriting Manager

COMMUNITY INVOLVEMENT:

Volunteer

oHalleck Creek Riding Ranch for the Handicapped, Nicasio, CA from 2001 through 2006

oVarious Benefit performances as vocalist/entertainer

oWeekly retail assist at American Cancer Society Discovery Shop

EDUCATION:

Early Childhood Education Certificate from College of Marin, Greenbrae, CA

Graduate / 1973 / Foothill High School / Honor Roll-Gen Studies

Tustin, CA

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