Customer Service Representative

Harry Scott

*************@*****.*** 936-***-**** Conroe, TX

SUMMARY

Results-driven professional with 17 years of diverse experience, seeking a Customer Service Supervisor role. Demonstrated expertise in customer service and support, having trained new employees and resolved customer issues efficiently as a Customer Service Representative. Proven ability to enhance customer satisfaction and streamline operations through excellent communication and problem-solving skills. WORK EXPERIENCE

Liberty Materials, Inc. (LMI) Conroe, TX

Heavy Equipment Operator 2021 - Present

• Operate excavators to extract raw materials, construct berms, and maintain water levies.

• Utilize loaders to efficiently load sand and rocks into 18-wheelers and hoppers, while ensuring the upkeep of roadways.

• Drive Bell trucks to transport sand from the quarry to the plant, and oversee plant equipment maintenance and waterflow operations.

Home Depot Conroe, TX

Plumbing Sales Associate 2020 - 2020

• Maintained comprehensive knowledge of plumbing products, facilitating exceptional customer service through informed assistance and tailored recommendations.

• Delivered effective product presentations, clearly explaining usage, benefits, and installation processes to enhance customer understanding and satisfaction.

Living Earth Houston, TX

Customer Service Representative 2020 - 2020

• Managed comprehensive store opening procedures, including cash drawer reconciliation and equipment checks, ensuring operational readiness.

• Resolved customer inquiries and complaints efficiently, both in-person and via phone, while maintaining high satisfaction levels; facilitated product selection and provided tailored recommendations.

• Trained new employees on company policies and service standards, contributing to consistent delivery of high-quality customer service.

Heavy Equipment Operator 2019 - 2020

• Maintained and repaired heavy machinery components, ensuring all equipment was fueled and ready for immediate use.

• Operated a front-end loader to efficiently transport base materials, while meticulously recording fuel usage in weekly reports.

• Conducted thorough pre- and post-shift equipment inspections, preparing detailed reports on equipment conditions and enforcing safety protocols to reduce workplace accidents and injuries. Commercial Flooring Services Cleveland, TX

Office Manager 2018 - 2018

• Managed warehouse operations, including loading/unloading merchandise with a forklift, sourcing and purchasing materials, and maintaining optimal inventory levels.

• Provided customer service by handling high volumes of calls, scheduling appointments, and communicating installation dates, while engaging clients to identify issues and offer tailored solutions. Integrity Works Brenham, TX

Construction Laborer 2017 - 2017

• Contributed to various construction projects, including fence building, drywall repair, home remodeling, and painting, while ensuring adherence to project specifications and maintaining client satisfaction.

• Developed and sustained long-term client relationships at residential and commercial levels through effective interpersonal and relationship-building skills.

Brenham Nursing and Rehabilitation Center Brenham, TX Floor Tech 2016 - 2016

• Executed floor maintenance tasks, including stripping, waxing, and cleaning, by adhering to established procedures, ensuring optimal appearance and cleanliness.

• Acquired comprehensive understanding of cleaning products and HIPAA policies to maintain compliance and effectiveness in facility operations.

McKesson Pharmaceutical Corporation Conroe, TX

Picker / Packer 2014 - 2015

• Accurately prepared and delivered customer orders, efficiently utilizing a scanner to locate and pack specified quantities of pharmaceuticals and medical supplies.

• Maintained optimal stock levels and ensured a clean and organized work environment to support seamless order fulfillment.

Immigration and Notary Services – Joan Bennett Attorney at Law Conroe, TX Legal Assistant 2013 - 2013

• Coordinated client immigration processes by gathering essential documents and information, and managed the preparation of court cases through scheduling and organizing legal documents for submission.

• Created USCIS forms accurately for clients and managed financial transactions, ensuring error-free payment submissions.

Texas Technical Ceramics Willis, TX

Press Operator 2008 - 2012

• Operated press machinery and performed regular maintenance, ensuring optimal performance and minimal downtime, which contributed to meeting and exceeding production targets.

• Executed warehouse activities including loading and unloading trucks and ceramics from kilns using a forklift, while accurately maintaining product specification logs.

• Achieved cost savings by expanding operational skills to include press machines, tumblers, and the loading of 18-wheelers, while effectively identifying and rectifying product errors to maintain production flow. EDUCATION

Tarkington High School

High School Diploma

Cleveland, TX

CERTIFICATIONS

First Aid / CPR Certification

SKILLS

Customer Service and Support • Machine / Equipment Maintenance • Product Delivery Support • Heavy Weight Lifting • Truck Loading and Unloading • Manual Handling • Health and Safety Compliance • Technical Troubleshooting • Inventory Control

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