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RESPONSIBILITIES
¢ Welcome guests with a warm and friendly demeanor.
¢ Assist in seating guests and providing them with menus.
e Get them settled with waters, drinks, bread, etc.
¢ Communicate any specials or promotions.
¢ Explain menu items, ingredients, and preparation methods to guests. Ask
about food allergies.
¢ Taking accurate food and beverage orders from guests and enter them into
the POS system.
¢ Make recommendations based on guests’ preferences and dietary
restrictions.
¢ Answer any questions regarding the menu, including allergies or special
requests.
¢ Coordinate with the kitchen staff to ensure all of the table’s orders are
preparedand delivered on time and together.
¢ Serve food and beverages promptly and efficiently, ensuring accuracy and
good
presentation, and timed so the entire table is served within a reasonable
time frame.
¢ Check on guests during their meals to ensure satisfaction and address
requests/concerns.
¢ Refill drinks, clear plates, and reset tables to maintain a clean and
organized dining area.
¢ Provide attentive and personalized service, anticipating guests’ needs.
¢ Handle guest complaints or concerns professionally and bring issues to
management when necessary.
¢ Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth
service.
¢ Present bills to guests and handle payment transactions accurately and
quickly.
¢ Communicate effectively with team members to facilitate a positive
working environment.
¢ Assist colleagues during busy periods or when needed.
¢ Participate in pre-shift meetings and training sessions .
USEFUL QUALIFICATIONS
¢ Previous experience in a restaurant and customer service .
entiitltitinteiaiaidiaieedieidee interpersonal skills.