Customer Success, Sales, Marketing, Business Development
Resume:
Chicago, IL
***********@*****.***
www.linkedin.com/in/lucie-leone-235886234/
Lucie Leone
An experienced, well-organized professional with a history of building cohesive teams and lasting client relationships in dynamic, fast-paced environments. Motivated by customer satisfaction and tangible contributions that lead to company-wide success, I thrive on creating meaningful connections. EXPERIENCE
La Barra Riverside Riverside, Illinois
Front of House Manager/Social Media Coordinator April 2022 - Present
Established, cultivated, and expanded brand identity through social media, growing the restaurant’s following to over 4,000 by showcasing positive feedback while using negative posts as opportunities to reconcile the customer experience and improve restaurant procedures.
Created the employee training program and managed a staff of 15-20.
Ensured an optimal balance of grateful customers and consistent table turnover, resulting in gross revenue growth of 12% with a customer satisfaction rate of 92%. SEV Laser Aesthetics Chicago, Illinois
General Manager September 2021 - April 2022
As the first hire for a new location, designed the new employee training program and guidelines; created the employee and client scheduling logic, full year budget and forecasting, and compensation targets.
Oversaw procurement and inventory management for all medical supplies, inquiries and requests from prospective patients, and established communication protocol among staff, clients, and community organizations.
Exceeded regional revenue targets by 17% with a 94% customer satisfaction ratio. Tabet DiVito and Rothstein Chicago, Illinois
Reception, Billing and Accounting Specialist October 2016 - August 2021
Maintained GAAP-standard records and financials, and all revenue and expense reports with proficiency of Juris Suite, BI reporting, and Microsoft Excel.
Organized client scheduling and legal calendars for all attorneys on staff, supported with legal proofreading and official court communications.
Saint Paul’s Church of Christ Chicago, Illinois
Preschool Teacher August 2015 - August 2017
Implemented daily planned activities to stimulate physical, social, emotional, and intellectual growth.
Coordinated with staff to evaluate progress and recommend appropriate individualized lesson plans. EDUCATION
John Carroll University University Heights, Ohio
Business Management 2016
National Outdoor Leadership School Patagonia, South America General Studies 2012
INTERESTS
Creator of a food and travel photography platform taking viewers around the world, one bite at a time: Chow City Gourmet
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