Roll-Off Customer Relations

Frank Warecke

Seymour, Ct

*** *** - ****

************@*****.***

Professional Summary

Experienced Roll-Off Driver and Roll-Off Supervisor with over 6 years of expertise in waste management, fleet supervision, and team leadership. Proven track record of improving efficiency, safety, and service quality in high-volume environments. Skilled in driver recruitment and retention, customer relations, and sales development. Demonstrates exceptional communication and problem-solving abilities, ensuring regulatory compliance and high customer satisfaction.

Core Skills

• Roll-Off Fleet Management

• Driver Recruitment & Training

• Safety & Compliance (DOT, OSHA)

• Route Optimization & Logistics

• Customer Relations & Sales

• Performance Management

• Inventory & Cost Control

• Team Leadership & Training

Professional Experience

Roll-Off Driver Supervisor

All American waste - New Haven Ct

December 2017-present

• Lead and manage a team of roll-off drivers, ensuring efficient route assignments, safety adherence, and exceptional service delivery.

• Oversee recruitment and onboarding of drivers, collaborating with HR to select qualified candidates and reduce turnover rates.

• Coordinate daily operations, optimizing routes to maximize productivity and minimize costs.

• Conduct regular performance evaluations, implementing improvement plans to enhance driver performance and service quality.

• Develop strong relationships with customers, addressing concerns promptly to boost satisfaction and secure repeat business.

• Collaborate with sales teams to identify new business opportunities and expand service contracts.

• Achieved reduction in operational costs through route optimization and fuel-saving initiatives. Sales & Recruiting Specialist

Best Temps - Milford, Ct

September 2010-2017

• Conducted recruitment activities to source, screen, and interview candidates for sales and customer service roles.

• Worked closely with hiring managers to understand staffing needs, ensuring the placement of qualified candidates.

• Built and maintained a pipeline of potential clients, establishing relationships to support long- term sales growth.

• Developed and implemented sales strategies to expand market share, resulting in an increase in revenue.

• Provided onboarding and training for new hires, focusing on customer engagement and product knowledge.

• Exceeded monthly sales targets

Box Truck Delivery Driver

Wades Dairy - Bridgeport, Ct

February 2005 - 2010

• Operated box truck, safely transporting dairy products to designated facilities

• Conducted Pre-trip and Post-trip inspections to insure vehicle safety and compliance with DOT regulations

• Developed efficient routes, minimizing travel time and reducing fuel costs

• Delivered excellent customer service by maintaining timely schedules and effectively communicating with customers

• Assisted in training new drivers on safety procedures and operational protocols Education

Bachelors Degree in Mathematics

North Carolina Wesleyan College

Rocky Mt, NC 1989

Certifications

• Commercial Driver’s License CDL - B

• OSHA Safety Certification – 2024

• DOT Compliance Training – 2018

Professional Affiliations

• Member, National Waste & Recycling Association (NWRA)

• Member, American Trucking Associations (ATA)

References

Available upon request.

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