Human Resource Strategic Planning
Resume:
CERTIFICATIONS
Manager in Training (MIT)
Advanced Store Training (AST)
Certified
Serv. Safe Certified Exp. 2021 ABC
License Exp. 2018
MERCEDES MICKELSON
Atlanta, GA 30349
*******************@*****.***
COURSES COMPLETED:
• Human Resource Management
• Recruitment and Selection
• Training and Development
• Strategic HR Management
• Intro to Business
• Business Communications
• Business Information Systems
• Legal Environment of Business
• Business Finance
• Operations Management
• Basic Marketing
• Business Strategy and Policy
• Organizational Behavior
SKILLS
• Proficient with multi-line phone
systems
• Quick problem solver
• Thrives in fast-paced
environment
• Professional
demeanor
• High energy
• Attention to detail
• Budgeting experience
• Recruitment and talent
development
• Advanced cost-control
techniques
• Typing speed of 60+ wpm
• Strong conflict resolution skills
• People oriented
• Excellent time-management
skills
• Goal-oriented
• Ability to multi-task
•Flexible work cycle with the
ability to readily adapt to
business, team needs, and
change
SOFTWARE
Microsoft Excel Advanced
Microsoft Word Advanced
PowerPoint Intermediate
Outlook Advanced
ShoreTel Phone Systems
Citrix Scheduling Systems
EXPERIENCE
Paradies Lagardere August 2019 - Current
Assistant General Manager Atlanta, GA
• Responsible for day-to-day supervision of associates
• Consistently provides direct reports with support, coaching, and encouragement necessary to achieve business goals
• Managing the recruitment and selection process as well as completing the onboarding process
• Implementing strategies and initiatives aligned with the overall success of the business
• Managing and finalizing payroll
• In charge of completing, entering, and verifying inventory numbers for the unit
• Completing schedules weekly
• Completing and Managing performance appraisals for each employee
• Providing extensive coaching and training on 5-star service standards
• Implementing rules and regulations as they align with the company’s handbook EXPERIENCE
Paradies Lagardere October 2017- May 2019
Assistant Store Manager / HR Manager / Bookkeeper Long Beach, CA
• Multi-unit manager responsible for day-to-day supervision of non-management associates
• Consistently provides direct reports with support, coaching, and encouragement necessary to achieve business goals
• Maintains a work environment that emphasizes a professional and genuine friendliness for the guests as well as the employees
• Manages payroll for employees including all time adjustments, verifying time punches, etc.
• Uses discretion to resolve routine questions and problems for the guests as well as the employees
• Assigns work tasks and prepares schedules to ensure all shifts have the proper coverage
• Maintains an awareness of all brand standards and protocol to maximize brand and vendor relations
• Maintains an awareness of all federal, state, and local health safety standards company policies
• Works hand-in-hand with the GM and corporate to ensure all menus have correct pricing through price matching, and all micros buttons match pricing on menus
• Complete daily deposits for the branch
EXPERIENCE
HMS Host May 2008–August 2017
Assistant F&B Manager II Nashville, TN
• Manages 80 Employees within 7 concepts with gross revenues typically exceeding $9M/yr.
• Consistently providing professional, friendly, and engaging service with guests
• Providing extensive training and coaching in customer service
• Manages payroll for 40+ employees including all time adjustments, verifying time punches, and completing all necessary paperwork
• In charge of completing and submitting all paperwork pertaining to crew members such as hiring paperwork, termination paperwork, direct deposit forms, employee status change forms, etc.
• Regularly preparing schedule with Citrix software for 30+ employees, and 10+ supervisors
• Resolves guests’ complaints quickly and efficiently
• Maintaining sales goals including daily, weekly, period-to-date, and year-to-date
• In charge of completing, entering, and verifying inventory numbers for multi-units
• Booking and managing requisitions using MyInventory software
• In charge of completing safety audit forms and cash audits each month
• Attends conference calls each period
• Develops and maintains positive working relationships with others to reach business goals EDUCATION
Nashville State
Community College
B.M. Business Mgmt.
In Progress
Contact this candidate