IT Specialist
Resume:
(Office***)
Brian Thomas
Flemings
Ft Washington, MD 20744
Mobile: 240-***-****
LinkedIn: https://www.linkedin.com/in/brian-flemings-28774943/ *****.********@*****.***
SUMMARY
A dynamic IT Professional, with ten years’ experience in the IT field in a variety of environments. Demonstrate ability to integrate IT experience, skills, and expertise in providing superior customer service support. Experienced in troubleshooting, diagnosing, resolving, and documenting issues promptly without affecting customer productivity. Professionally certified by CompTIA. SKILLS
Desktop, Laptop Help Desk Support Techniques
Zoom, Teams, Webex Customer Service Imaging/Deployment
System Tuning Diagnostics Mobile device support(iPhones)
Windows 7, 10 Microsoft Office Suites IT Networking
Remote Tools Printers Ticketing System (Remedy, HP Kisam, Salesforce)
EXPERIENCE
IT Specialist
U.S. Department of Justice, 150 M St NE, Washington, DC, 20002 2/2021 to Present Long-term technical assignment with the Department of Justice, providing IT support to attorneys, Paralegals, VIPs, and new hires. Responsible for troubleshooting, resolving, and documenting issues reported via phone email, and in person.
Answer high-volume calls to the Helpdesk via phone, email, and in person for assistance with a variety of issues.
Coordinate with personnel in troubleshooting, resolving, and documenting various issues reported to the helpdesk in a prompt and timely manner.
Document, troubleshoot, resolve, and any issues that come into the helpdesk promptly.
Assist and resolve workstation login issues using PIV Cards.
Utilization of Active Directory to perform password reset, unlock user accounts, and workstation login issues.
Resolve all hardware, software, network, and mobile device issues reported by DOJ employees.
Maintain customer satisfaction for the entire DOJ. IT Specialist
services.
workstation.
U.S. Department of Treasury, 77 K St NE, Washington, DC, 20002 11/2018 to 2/2021 Long-term technical assignment with Internal Revenue Service providing IT support for users and new hires. Responsible for overseeing configurations and deployment of new IT equipment. Troubleshoot, and resolve IT issues through various tools.
Schedule appointments and assist customers with deploying new IT equipment promptly.
Assist users with setup, configuration, and deployment of new Windows 10 workstations and accessories.
Perform Application installation, configuration, and data transfer before equipment is deployed.
Set up and configure email and security settings for users and new hires.
Inventory and ship equipment are being phased out of use.
Perform Tier-1 to Tier-2 support for users. Resolve various issues in person, by phone, and utilizing remote tools.
Create, document, resolve, and close tickets promptly. IT Specialist
Go2IT Group, 26260 Center Ridge Rd, Westlake, OH 44145 11/2016 to 11/2018 Provided technical assistance for staff and users. Execute technical assignments, and resolve hardware, software, and network issues. Document and record hardware, software, and network issues that are resolved to customer satisfaction
Perform hardware, software, and network support for clients of the Go2IT Group. Located in the DC, MD, and VA areas.
Perform IT duties as needed by customer management. Follow protocol, a n d procedures in providing IT services.
Inventory and Record equipment to be moved, maintained, or phased out of use.
Perform Walk-through of environments, and ensure hardware, software, and network devices are installed per company procedures. Ensure customer satisfaction with new hardware and software. Owner, IT Specialist
Flemings IT Solutions, 9304 Allentown Rd, Ft Washington, MD 20744 6/2008 to Present IT Consulting for users in my community. Provided IT support and resolution of various IT issues. Perform maintenance, configuration, and upgrade of various IT hardware software, and network devices. Oversee Installation and configuration of hardware and software network devices.
Perform break fixes, maintenance, and upgrade of computer systems for customers in my community.
Provide technical support for PCs and Mac customers in my community. Oversee all transactions for IT.
Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task and assignment.
Received numerous customer compliments and commendations for resolving customer issues. IT Specialist
Lockheed Martin, 1 Curie Ct, Rockville, MD 20850 5/2017 to 9/2017 IT Specialist performing Windows 10 migration for Lockheed Martin. Set up, configured, and Scheduled users of Lockheed Martin to be migrated to new workstations. Troubleshoot, diagnose and resolve issues with newer.
Stage, configure, and deploy new Windows 10 workstation users.
Migrate user profiles and data to new workstations assigned to users.
Inventory user's old workstations to be decommissioned.
Follow up with users and ensure user satisfaction with newer workstations. IT Specialist
Latitude Inc, 7250 Parkway Dr # 240, Hanover, MD 21076 11/2016 to 11/2016 Technical assignment as a Technician for a Profit organization. Set up and configure each mobile device for employee use in the organization. Prepare each device to be shipped to users in various cities and states.
Technician deploying mobile devices.
Setup and configure each device for deployment
Place each mobile device into to box with accessories for shipping IT Specialist
District of Columbia Public School System, Washington, DC 8/2016 to 8/2016 Provide hardware and software systems support for DCPS. Prepare tablet devices for migration and deployment to schools. Installed and configured Windows 10 and applications. Configured software according to teacher and student needs.
Stage and workstations for imaging and configuration for students, teachers, and administrative staff.
Run script programs for tablet devices per DCPS policy.
Inventory IT equipment being deployed.
Inventory IT equipment for decommissioning.
IT Specialist
Department of Commerce, 600 Dulany St, Alexandria, VA 22314 6/2015 to 7/2015 Technical Assignment providing technical support for users of the Patent Trademark Office. Troubleshoot, diagnose, and resolve hardware, software, printer, and network issues. Documented and resolved various issues utilizing the ticketing system.
Provide Tier-1, and Tier-2 support for multiple users.
Troubleshoot, diagnose and resolve hardware, software, and network issues for users.
Resolve and document issues utilizing the ticketing system. Network Administrator
Swain Tech Inc, 5680 King Center Drive, Suite 600, Alexandria, VA 22315 3/2015 to 4/2015 Technical assignment preparing new offices for users of Swain Tech. Perform setup, installation, and configuration, of hardware, software, printers, and various IT-related hardware. Troubleshoot, diagnose and resolve various issues.
Unpack, set, and configure hardware, software, and various IT equipment.
Stage, and image multiple workstations and applications for users to use
Set up and configure multiple desk phones for users. Information Technology Specialist
U.S. Department of Commerce, 600 Dulany St, Alexandria, VA 22314 9/2014 to 1/2015 IT Specialist for United States Government employees. Troubleshoot, diagnose, and resolve various issues via phone, email, and remote tools promptly without affecting user productivity. Documented and resolved all issues promptly.
IT Specialist providing Tier-1 to Tier-2 support for users.
Assist user with utilizing the new email system
Document resolved all issues utilizing the ticketing system. EDUCATION AND TRAINING
New Horizon Computer Learning Center, Mclean, VA 22102, Computer Support, Certification, GPA: 3.0
TESST College of Technology, Alexandria, VA 22312, Network Information System, Certificate, GPA: 3.0
CERTIFICATIONS
CompTIA A+ Certification
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