Human Resources Employee Relations

KATIE CORUM, MBA, PHR, SHRM-CP

https://www.linkedin.com/in/katiecorum1

561-***-**** Wellington, Florida *****.*****@****-**.***

PROFILE

Highly accomplished and proficient Human Resources professional who is passionate with delivering programs involving benefits, training & development, wellness, payroll, employee relations, HRIS, administration, and the Human Resource function. Pro-active approach in developing and implementing programs, which reduce costs, meet compliance levels and deliver above expectations. Effectively communicates at all levels of the organization. Dual citizenship (US/European Union)

PROFESSIONAL EXPERIENCE

SOAR HR CONSULTING, LLC, Wellington, FL June 2022-Present

CEO & President

Founded SOAR HR Consulting, LLC in June 2022, significantly impacting small and mid-sized businesses (SMBs) by providing tailored Fractional HR and HR Consulting services.

Collaborate with C-Suite Executive teams to align HR strategies with business objectives, contributing to a 15% increase in overall company performance.

Develop customized, digital employee handbooks, ensuring compliance with state and federal regulations in real time and enhancing employee understanding of company policies.

Conduct comprehensive HR assessments for SMB’s in identifying areas for improvement and implementing strategies that increased operational efficiency by an average of 35%.

Resolve complex employee relations issues, leading to a 30% reduction in workplace conflicts and fostering a more harmonious work environment.

Negotiate benefits packages that saved clients an average of 10% in annual premiums, while streamlining open enrollment processes to improve employee participation rates.

Design and deliver training programs that enhance employee skills, resulting in a 20% improvement in productivity metrics.

Provide group coaching sessions and implement engagement initiatives, leading to a 25% increase in employee satisfaction scores.

NORTON MUSEUM OF ART, West Palm Beach, FL 2022

Chief People and IDEA Officer (Contract)

•Spearheaded the 2022-2023 annual benefits enrollment by strategizing and negotiating with Marsh McLennan Agency on a comprehensive benefits package with less than a 2% medical renewal, carrier change from Guardian to Lincoln on dental/vision/LTD/EAP. Implemented an FSA rollover cap, changed medical plan to include HSA tie in, and added on Commuter Benefits/Transit FSA.

•Set up the new benefits deduction codes and premium rates in Paycom during benefits open enrollment.

•Facilitated manager and staff training in late March 2022 thru EAP provider in providing on site/zoom trainings on conflict resolution, and dealing with difficult employees, in support of professional and career development.

•Defined and lead talent sourcing strategy to recruit talented and diverse candidates for lead roles at the museum, filling several roles within the first 90 days.

•Responsible for providing coaching to all managers related to developing effective leadership skills.

•Worked with Director/CEO, Board Diversity Committee and Staff Diversity Committee to implement the museum’s IDEA (inclusion, diversity, equity, and access) initiatives.

•In collaboration with Chief Marketing & Communications Officer support initiatives and opportunities to promote internal communication, teamwork, and collaboration.

•Worked with the Director/CEO, CFO and other Chief Officers in researching and conducting compensation analysis and benchmarking for Norton pay rates within nonprofit sector on open jobs.

OASIS, A PAYCHEX COMPANY, West Palm Beach, FL (Hybrid) 2018 - 2022

Senior HR Business Partner

Served 60+ clients with an average of 2,650 worksite employees within the Oasis, Paychex and HROi divisions, as the clients' primary point of contact: ensured appropriate resolution of client issues by partnering and collaborating with internal departments/SME’s and delivering action/recovery plans.

•Conducted annual enrollment meetings for PEO clients, advising C-Suite Executives on benefit plan selection and contribution strategies.

•Directly worked with clients on employee relations issues, reviews FMLA, job descriptions, employee handbooks, compensation market surveys, PTO setup, policies, COVID regulations, etc. and partners with HR Service Center as appropriate.

•Reported client account planning and feedback to key internal stakeholders and provides analytics on client engagement activities: 1) Utilizes Client Space to track activities 2) Acts as a liaison between clients and regional payroll processing, benefits, 401(k) and other departments to facilitate resolution of client issues.

•Coordinated with the Training & Development Team on presenting national Oasis Paychex webcasts for clients across the organization on various business topics, as well as leading on-site trainings for clients, upon request.

PALM BEACH STATE COLLEGE, Lake Worth, FL June 2017-Present Adjunct Professor (Part Time, Seasonal)

Teaching the SHRM-CP/SHRM-SCP Prep course for students that are wanting to take the SHRM-CP or SHRMSCP exam to receive their HR certifications, as well as the Essentials of HR Management for certification.

TAYLOR & FRANCIS GROUP, Boca Raton, FL 2016 – 2017

Senior HR Manager/Senior HR Business Partner

Responsible for implementation of this international publishing company’s HR Strategy in the areas of employee relations, workforce planning, talent acquisition and development. Act as a Business Partner to line managers in Sales, Technology and Operations on performance management, while working in collaboration with the global HR team on various HR projects and initiatives. Support the delivery of in-house training.

•Oversaw the US HR operations, sales, and technology to help to support/ partner with the UK operations.

•Integrated new ATS system (Job train) with the US/ UK HR Teams for Affirmative Action Compliance.

•Implemented new HR imitative throughout the FL and KY offices on various programs such as: mentorship program, buddy program, spot awards, hosting quarterly HR Town Hall meetings, etc.

•Spearheaded the FLSA compliance upgrades throughout the organization and in SAP system; communicating and training of the Managers and employees being impacted by these changes.

•Managed the HR Business Partner in the Boca Raton office on payroll, recruiting, data entry and PTO.

•Responsible for overseeing benefits and FMLA (point contact for US); payroll, employee relations,

recruitment, policies, compliance, worker’s compensation, volunteer day, etc.

OLYMPUSAT, INC., West Palm Beach, FL (Referral from Gevity/TriNet) 2011 – 2015 Director of Human Resources

Grew an HR Department from the ground up for a local media/telecom organization and in overseeing 160 employees in the U.S. Increased human capital by hiring 140 employees in my first 2.5 years with the company, to meet company demand for growth and development; saving the company over $750,000 in recruiting fees (and over $1M with referrals included).

•Spearheaded the entire conversion implementation in leaving a PEO to be centralizing all services (payroll/benefits/HR/workers compensation) back in house.

•Researched and audited ADP payroll that had resulted in over $14,000 in credits back to the company.

•Directed and managed the initiation of ADP’s Time & Attendance system; trained all non-exempt employees on timecard systems; implemented shift differential for third shift employees.

•In January 2014, solely lead the conversion and implementation in leaving ADP payroll to transition to Paylocity and saving the company $4,560 annually.

•Supervised the Talent Acquisition Specialist, and the Office Administrator/Travel Coordinator.

•Administrator of 11+ benefits/payroll systems for: new hires/terminations, merit increases/promotions, title changes, 401(k) loans, benefits deductions, PTO, etc.

•Oversaw talent acquisition, job classifications, legal compliance, required filings (Cobra, ERISA, 5500, SPD’s), college relations and immigration (ICCE, J-1, H-1B and O-1 visas).

TRINET (GEVITY), Boca Raton, FL (Mass Layoffs- Referred to Olympusat) 2005 – 2011 Human Resources Consultant

Serviced 100 clients and over 1,400 employees with payroll, benefits, employee relations, HR strategy, development and compliance issues in accordance with PEO contract. Coordinated with Operations, Payroll, Benefits and Sales departments on a day-to-day basis to implement on boarding of new clients, and complete annual benefits enrollment and retention.

•Exceeded Regional and Corporate retention goals (98% average) and consistently generated new business

•Supported and trained clients on introduction of new products, technologies and service programs

•Proactively managed client relationship through a pre-determined set of metrics

•Documented client activity and campaigns, services and support through Oracle/PeopleSoft systems

•Ensured programs compliance with HIPAA, COBRA, ERISA, wage & hour and Section 125 cafeteria plans

EDUCATION AND CERTIFICATIONS

MBA with a concentration in HRM- Nova Southeastern University (Davie, FL)

B.A. Human Resource Management, Briar Cliff University (Sioux City, IA)

SHRM-CP- Society in Human Resource Management-Certified Professional- (2015)

PHR- Professional in Human Resources Certification- HRCI (2006)

PROFICIENCIES

Oracle, Peoplesoft, BCBS, Guardian, Cigna, Spectera, Ceridian, MetLife, Superior, TASC, AFLAC online systems, MS Office Suite, Outlook, Express, Personic, ADP Payroll, ADP

HR Profile, Reportsmith, Dun & Bradstreet, Access, Kronos, Internet Literate, Paylocity,

SAP, Davison, NextGen, Report Writer, Client Space, ThinkHR/Mineral, LMS/Skillport,

Prism, Workday

PROFESSIONAL AFFILIATIONS & RECOGNITION

Business Partner at HR4HR (January 2025)

2024 Alignable Local Business of the Year for Wellington

Nova Southeastern University Alumni Speaker/ Host Alumni network events (Oct. 2023-Present)

Community Partners of South Florida- Volunteer at events, community initiatives, etc. (Oct. 2023-Present)

Junior Achievement- Teaching kids about business, community, etc. (Oct. 2023-Present)

PTA- Panther Run Elementary School- Directed ‘Boo Bash’ w/ 20+ volunteers and 700 in attendance

Current member of Palm Beach County SHRM (FKA ‘HRPBC’) (2005-Present)

HR Florida Review Magazine – ‘Chapters receive 2016 HR Florida Chapter of Excellence Award’ (Nov. 2016)

‘HR Power Leaders in 2016’- South Florida Business Journal (October 2016)

Past President- Human Resources Association of Palm Beach County (2017, 2018)

President- Human Resources Association of Palm Beach County (2016)-Oversaw Board & Committee of 25, responsible for an association of 430 members, Chapter budget, fundraisers, monthly chapter meetings, etc.

-Awarded 3 state/national awards for HRPBC during my 2016 Presidency: SHRM Silver Excel Award,

SHRM Chapter Champion Award, and Chapter of Excellence Award

President Elect/Conference Chair-Human Resource Association of Palm Beach County (2015)-Organized, marketed and hosted 1 of the largest HRPBC Conferences to date with $64,000 revenue. Nominated as HR Volunteer and HR Professional of the Year- HRPBC (Oct. 2014)

Community Relations/ SHRM Foundation Chair- Human Resource Association of PBC (09’-11’, 14’) Hospitality

Chair - Human Resources Association of Palm Beach County (2008)

Society for Human Resource Management member (2000-2001, 2004-Present)

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