Quality Assurance Customer Support

Mesquite, TX ***** 469-***-**** **********@*****.***

CARLOS DAVIS

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

PROFESSIONAL

SUMMARY

SKILLS Cross-Functional

Collaboration

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● Advanced Troubleshooting

● Continuous Improvement

● Network Analysis

● Quality Assurance Testing

● Expert Problem Solving

● Technical Troubleshooting

Customer

Communications

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● Customer Support

TIER 3 TECHNICAL SUPPORT REPRESENTATIVE 12/2014 to 10/2023 Talus Payments, Dallas, Tx

QUALITY CONTROL INSPECTOR 02/2014 to 12/2014

UPS, Coppell, TX

WORK HISTORY

Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.

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Decreased call resolution times for Tier 3 support by implementing efficient troubleshooting methods.

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Improved team productivity with thorough documentation of resolved issues for future reference.

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Collaborated closely with cross-functional teams to address recurring system-wide problems, resulting in improved system stability.

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Streamlined technical processes by developing and maintaining comprehensive knowledge base articles.

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● Analyzed and developed service goals for in-bound call center.

● Developed and implemented training initiatives for new hires.

● Researched and identified solutions to technical problems.m Improved product quality by conducting thorough inspections and identifying defects in a timely manner.

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Enhanced production efficiency by implementing standardized inspection processes and procedures.

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Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.

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Reduced product rejection rates by collaborating with production teams to address quality issues proactively.

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● Inspected incoming and outgoing materials for accuracy and quality.

● Communicated with production team members about quality issues. Pulaski Technical College, North Little Rock, AR

Business

Joe T. Robinson High School, Little Rock, AR

High School Diploma, 06/1997

EDUCATION

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