Customer Service M A

MONICA LOGAN

240-***-**** *****************@*****.*** Bowie, MD 20720

P R O F I L E S U M M A R Y

Highly motivated and versatile professional with a track record of excellence in customer service, logistics, and transportation. Adept at delivering efficient and reliable services while maintaining a strong focus on customer satisfaction and safety. Skilled in communication, teamwork, and time management, with extensive experience in navigating diverse routes and adapting to dynamic environments. Eager to contribute my skill set to a team- oriented environment.

E D U C A T I O N

Trade School – Executive Typing 1989 - 1990

Theodore Roosevelt High School, Washington DC 1985 - 1989 W O R K E X P E R I E N C E

DoorDash Driver, Bowie, MD 20720 2022 – Present

• Accept and pick up food orders from local restaurants, ensuring they are correct and packaged properly.

• Use GPS to navigate to both the restaurant and the customer’s delivery location efficiently.

• Contact customers to confirm details, such as delivery instructions or any potential delays.

• Providing a positive experience through professionalism and courtesy is essential. Lyft/Uber Driver, Laurel, MD 20707 Mar 2014 – 2021

• Help passengers enter and exit the vehicle, especially those with special needs or large luggage.

• Provided a friendly and professional experience, including engagement in conversation and respecting passenger preferences for quiet rides.

• Ensured safe environment; followed traffic laws, maintained clean vehicle, and checked vehicle conditions regularly.

• Accept ride requests through the Lyft and Uber application. Letter Carrier, United States Postal Service (USPS), Silver Spring, MD 20906 Sep 1994 – Present

• Deliver mail and packages to residential and commercial addresses along designated routes with accuracy and efficiency.

• Ensure timely and secure handling of mail, adhering to strict federal and organizational regulations.

• Providing excellent customer service by addressing inquiries and resolving delivery-rated concerns.

• Maintain detailed records of deliveries, pickups, and undeliverable items.

• Utilizing advanced navigation tools to optimize route efficiency and on-time delivery. C E R T I C A T I O N S

• Certified HIPPA Certification, Red Cross

• Medical Courier Training Certification

S K I L L S

• Communication Skills

• Customer Service

• Teamwork

• Transportation & Navigation Skills

• Critical Thinking, Attention to Detail

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