It Technician Technical Support

Sheikh Ahmed

Buffalo, NY LinkedIn 716-***-**** ***.******@*****.***

Skills

• Microsoft Server VLANS Routing Switches TCP/IP DHCP DNS VPN Firewall System Center Orchestrator

• Azure Cloud Computing XUnit HTML CSS JavaScript Unit Testing WSL Windows MacOS

• VMware Microsoft 365 IT Service management (ITSM) PowerShell Active Directory IIS Administration Hyper V Windows Server

• Microservices Distributed Systems English, Bengali, Arabic Experience IT Technician Deluxe Buffalo, NY 05/2021 - Present

• Proficient in effectively configuring, managing, and optimizing Virtual Local Area Networks (VLANs).

• Handled the installation, termination and maintenance of Category 5e (CAT5e) cables to ensure the smooth and efficient operation of network infrastructure.

• Ensured compliance with data privacy regulations including but not limited to the General Data Protection Regulation (GDPR) and Health Insurance Portability and Accountability Act (HIPAA).

• Collaborated with IT teams to resolve infrastructure issues impacting data workflows, and implemented solutions to network in

• Experienced in maintaining databases to ensure data integrity and security.

• Proficient in deploying and configuring servers to meet client specifications and requirements. IT Technician IBM Buffalo, NY 01/2020 - 04/2021

• Designed and implemented disaster recovery plans for critical systems, ensuring data protection and business continuity in the event of a disaster.

• Provided technical guidance and mentoring to team members, ensuring continued skill development and knowledge sharing.

• Participated in vendor evaluations and selection, ensuring the selection of technology solutions that meet the organization's requirements and are cost-effective.

• Provided technical support to end-users and other IT teams, ensuring timely resolution of issues and effective communication of solutions.

• Conducted system testing and validation, ensuring compliance with system requirements and specifications.

• Monitored system performance and optimized systems to ensure that they meet or exceed service level agreements. IT Support Specialist Zones Inc. Buffalo, NY 07/2019 - 01/2020

• Participated in on-call rotation for after-hours support, responding to technical issues and emergencies as needed.

• Implemented and maintained security protocols and software to protect systems from security threats, including malware and viruses.

• Provided training and guidance to end-users on how to use software and hardware systems, and how to troubleshoot common issues.

• Assisted with network management and optimization, including monitoring network performance, identifying bottlenecks, and resolving issues.

• Evaluated and recommended new technologies and solutions to improve the efficiency and effectiveness of IT systems and processes.

• Configured and installed software, hardware, and peripherals, ensuring optimal system performance and functionality.

• Provided technical support to end-users, including troubleshooting software and hardware issues, and resolving technical problems via phone, email, or in-person.

Fresh Cap Team Associate Walmart Buffalo, NY 08/2018 - 02/2019

• Provided exceptional customer service by assisting customers with product inquiries, locating merchandise, and resolving customer complaints.

• Demonstrated strong time management skills, ensuring that assigned tasks were completed in a timely and efficient manner while balancing competing priorities.

• Conducted inventory audits to ensure accuracy of stock levels and minimize loss due to theft or damage. Education Bachelor of Arts SUNY University at Buffalo Buffalo, NY 08/2015 - 05/2019

• Major in Mathematics

Certificates MIT SCC Certificate

• Cybersecurity: Technology, Application

and Policy

MIT Schwarzman College of

Computing

Buffalo, NY 08/2023 - 05/2024

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